Advance Auto PartsReviews of advanceautoparts.com

I will never purchase another item from. Their part faulted out my vehicle and did additional damage and they are trying to figure out every way but the right way to pay for my repairs.

I bought a steering rack in 2005 with a "Limited Lifetime Replacement" warranty. The rack failed in 2012 and they replaced it. It went bad again last summer and they refused to warranty it. I called the 800 customer service number and was told that the "lifetime warranty" now means they'll make ONE warranty exchange, EVER. That's not the way it was back in 2005. On my last car, the spark plug wires went bad every three years, and they replaced them every three years. I sued them in Small Claims Court and won. I photocopied the judge's decision and the check Advance Auto Parts sent for the full $326.99 plus the $10 court fee, so... don't bother flagging my review as false because I'll upload proof. Conclusion: Go ahead and use Advance Auto Parts if you like, just be aware that their new lifetime warranty only includes ONE exchange ever. PS: The other guys still exchange their lifetime warranty stuff an unlimited number of times, even on brake pads. I'm sorry I can't mention their business' name, because that's considered a "Promo", which is against the rules here, but ask around and you'll learn who they are.

I went in because I noticed the washer fluid in the overflow, for my coolant were both dry and empty. Kevin.L of Store, 5349 was rude and condescending, and when I told him what I needed, he grabbed both items off the counter, and without a bit of conversation, rang them up and then walked away as if I was a complete annoyance to his day, making him do his job, another associate was there and I explained this matter to him and he did come out and check the fluid levels in my vehicle and told me that Kevin is just an old army guy and he’s gruff like that, and I told him well I’m also military and you don’t treat people like that, and he was beyond unprofessional. I appreciated the other guy that came out and assisted me but I will never go back to this crap store and I damn sure will report him to corporate because if he thinks he’s too good to do his job, maybe he needs to sit on his couch, unemployed to realize how lucky he is to have work. Way to go Kevin now you can get recognized for the crappy service you provided at 4121 Oleander and 41st St. in Wilmington, North Carolina. Don’t waste your time or your money in this place. I give them less than one star if that was possible.

had 2 fuel pumps go bad in 2 years the so federal store said the wont warranty it because its the second one its says limited lifetime warranty i wont spend a another dollar at advance ever again there loss not mine happened january 2024 i gave them 1 star if there was a 0 stars i would give them that

I came in to Advance Auto Parts on Friday, 1/27/24 with low expectations. Not because I of the company, as I have never shopped there. I was in need of a new battery, and I was just preparing myself for another bad retail experience, either due to a lack of service, a dearth of employees or poor service by someone who couldn't care less about their job. Jeff, the GM, was extremely helpful, (I am not mechanically inclined, ) and in my opinion, he went above and beyond typical customer service to assist me with a battery for my Toyota. He was able to look up the correct battery needed, offer me addtional corrosion protection, which I took, and he even installed the battery for me himself. My faith in good service has been restored. Thank you, Jeff, I will certainly be visiting the Advance Auto Parts at 3103 U.S. Highway 9 in Old Bridge for my future automotive needs. Best, Anthony

Trash company. Ordered $400 in parts that I find cheaper elsewhere. I requested to cancel my order 10 mins after placing it and wasn’t connected with a service rep till 30+ minutes after. When I tried to proceed with my cancellation the rep informed me it was past their 45 minute cancellation window. Terrible company policy if you don’t have the service to allow me to cancel in time. Will never buy from this poorly managed company again. Can’t wait for your stock to plummet

As an employee of the company of nearly a decade, I can say with certainty that the company has only gotten worse over the years instead of better. I could say I was one of the lucky ones, in terms of pay, however, they have not given any raises in quite a while. Part quality has decreased, work load has increased, more things you’re required to do for no bigger pay. Part of the reason why things are going downhill is a series of bad decisions at the top, cutting staffing, reducing insurance coverages, and mainly…bad pay to the employees which results in both dissatisfaction with your job and lack of care to do better and take care of the customer. How can you expect anybody to be taken care of properly when you’re asking your employees to be satisfied with $11/hr? Most recently there was a company wide pay cut, so now I’m also part of the mass exodus that’s going to leave the company in a bad spot. There’s no reason for me to keep working for a company that thinks they will get anywhere by reduction of employee pay on top of already low pay. That all leads to low quality help and lack of knowledge of the staff that does work there. If you’re lucky….you would have run into a ASE certified mechanic on staff who would be able to steer you towards what you need and diagnose your issue correctly. Unfortunately, those people like myself are leaving the company….because the company doesn’t value its assets - its people. So…they will leave & overall quality will go down. The insurance is a bad joke. Only there to appear like they offer it, but it is a joke of coverage. Like…a bad joke. I still can’t afford what they offer…as it’s ungodly expensive with super high premiums on the low end and unaffordable premiums on the high end. & now with pay cut….forget about it. As a customer, I urge you all to support better companies that take care of their employees. AAP has lost sight of their own and imo, it’s time to bail.

I just give one star because they never have the orders ready at the time I arrived for pick up in Mayaguez, Puerto Rico Store. I don’t know if the same happen in other locations but it is very irresponsible from the manager of the store permitting this to happen all the time. Hope the main offices take part and solve this.