Advance Auto PartsReviews of advanceautoparts.com

Terrible customer service in Adrian, MI. Went in to pick up an online order and stood at the order pickup desk. They were helping other customers at the time so I waited. Was never acknowledged or asked if I needed help. After they went to other customers that came in after me, I asked why I wasnt being helped. Was told" I needed to get in line at the other registers", yet there was an order pickup desk and NOBODY asked if I needed help, even though I was standing right next to the guy at the registers. COMPLETE lack of customer service and NO REASON to order online for easier pickup as you are ignored and no designated customer service for that. WHAT A JOKE-WILL NOT EVER RETURN AND WILL LET ORDER CANCEL.

I purchased Carquest rotors and they totally fell apart. The machined surface flaked off, jammed the caliper locking up a rear wheel. I missed the 2 yr warranty by about 1 month but want to add that these were rear rotors and all my driving is highway miles hence I don’t use the brakes that often. Most people would have had to junk these within a few months. I wish i could attach a picture so anyone seeing these rotors will never buy this Chinese junk. Also these Carquest platinum rotors advertise: “Meets or Exceeds OEM Design” NOT TRUE! My original OEM’s lasted 8 years and still never fell apart.

Advanced auto parts confirmed they were part of a data breach that leaked our personal details. Don’t trust a site that can’t secure our personal details

If you order parts from this US company they will be shipped from China. BUYERS BEWARE!!

Last month, I bought TPMS sensors for a Mercedes-Benz at Advance Auto Parts store #06301 . After the sensor was installed in a tire shop, I programmed the sensor, but my dashboard is still showing the tire pressure sign. I took the car to the dealer, and I was told the tire sensor is not compatible with my Benz. The dealer installed the new tire sensor, and it was working well, so I returned the old sensor I was given by the dealer . On 04/26/2025, when I returned the tire sensor to Advance Auto Parts, store #06301 at 1209 MacDale Blvd., Collingdale, PA, where I bought it, the attendant that I attended to, a white lady that I brought it for , told me that the sensor I returned was not the right one and showed me the right one. I looked at the box to see the number, and I was wrong. I told her that’s what the mechanic that took the sensor out gave me. I took pictures of the right one, and as I was stepping out, I overheard the cashier telling her coworker that I tried to use it on her and that I am a thief, and immediately I told her she’s wrong. This is disrespectful. I am a veteran; $49 is nothing.

Went to the Grove City store to buy a battery. Told them I had the core in the car but it was to heavy and needed a cart to get it. Sold me the new battery and charged me a core charge. After I paid I noticed the core charge and asked why. He said I have to till you bring the battery in the store and I asked why he didn’t tell me that in advance. So I bring the battery in and have to go through the hassle of the refund back on my charger card. Then I noticed I didn’t get any tax back. The manager stepped in and said we don’t charge tax on cores.so I figured out the tact on the 209.99 dollar battery and yes you do charge tax on cores but don’t give it back when the core is returned.The sales man had a hard time lifting the battery on to the cart but do you think he offered to help unload the battery in the truck or bring the core in, no he didn’t. I would like to see he carry the core in to the store and then find out the battery didn’t show up and have to carry it back out.

Clueless staff, wrong stock info, and overpriced. Advance Auto Parts ain't worth it.

You won't believe this!. Awhile ago we needed a new battery. This weekend we went to see friends and had issues with the car not starting & needing it jumped. Come to find out today the technician put the wrong battery in our car!!! Yes it was under warranty. No they will not replace it without us needing to buy a new one being it is not the battery for our car! Are you frigging kidding me $218 for a battery when they put the wrong one in!!! They told us they could replace it with the one he put in but they don't even have it at this location or the one we ended up going to across town when this one machine didn't work to test the battery. Needless to say I am livid.