Advance Auto PartsReviews of advanceautoparts.com

I went to the #09242 store in Golden Gate city today for a battery warranty claim which turned out to be tricky one, but the staff got it right at the end; they were knowledgeable, patient and professional. Special thanks to David, who's attitude, communication skills and knowledge were key for handling the issue properly. Thank you, David!

Just bought a headlight restoration kit didn't pay attention to the box in store but was opened and 90 percent of the parts were gone girl took off shelf put it in bag i noticed it was light but didn't check it first i believe they are going out of business and they should awful

I had to give it a one when I wanted to give it a zero. I am writing to express my strong disappointment with a recent experience involving one of your representatives. I was originally intending to keep this communication civil, but the poor customer service I received, specifically from the representative who answered the phone, was unacceptable. As someone who brings frequent business to car shops, including yours, I am sick and tired of poor customer service and have now taken my business elsewhere. Great customer service should be a given, especially considering the competitive market. I believe this issue needs to be addressed immediately.

Ordered online. No shipment. No update. Finally after 40 days was able to have a refund processed for an additional 8 day wait. The online chat agent for their company was rude at the end as well. Awful service with shoddy parts and inaccurate inventory. Avoid shopping here.

I bought a 4-year warranty on my car battery. We're two years in and I take the car in to be checked. The shop tells me the battery is only charging at 50% and to check with the warranty holder. They say they think it's going bad. I bought it in another state so I call the closest location to me now. First, they're like, well you'll need the receipt for me to look it up. (Which I have because I keep everything.) However, I find it hard to believe a national company which tracks all purchases can't look up a warranty? Seems fishy but fine. I explain the situation. The guy tells me I need to bring the battery in the store. I said, I don't know how to remove it, can they remove it if I bring the car in. He said, "No, they aren't a shop." I point out that they installed it and I offered to pay to have them remove the battery to be tested. He tells me they only do first time installations. I point out, I would need to go somewhere else, purchase an entirely new battery to then drive over to hand him the battery that is defective to be tested. "And it needs to be tested for four hours," he tells me. What is the point of purchasing a warranty on a battery when they make it impossible to actually use it? Worst customer service and that's saying something given the state of the car industry in general.

The customer service department at Advance Auto Parts provided absolutely no support for a warranty claim on a failed part. I recommend buying parts elsewhere if you want to avoid the frustration of dealing with them. This company is not thriving for good reason.

Feeling out this survey, I honestly forgot how rude things were when I came in today. I was not greeted and it was noticeable as it appears the manager was standing by himself at the front register and did not say a thing. It felt extremely awkward. I bought a bolt that I was skeptical to buy but the manager advised that it was for the truck that I have so I took his word for it. It turns out that it was the wrong size bolt and when I bought it back looking to return it for the correct size he said (the mgr) would not return it. I told him that I would be fine with exchanging or store credit but he would not do either. I asked multiple times about exchanging it because I never had this issue in the past 20 years and I have spent thousands of dollars at advance over the past 20 years as my main auto parts supplier on my older cars and trucks. This is actually on top of the fact that I was sent a brake hose in the mail that should have included the washers from advance but did not the previous day. After not being able to exchange or obtain store credit for a part the manager advised would work, I went to NAPA on Albemarle Rd and they did have the correct size and they also gave me the additional washers that Advance should have sent me for free. They have just gained a very loyal customer. Its a shame but I cannot afford to waste money like this at a store and feeling slightly disrespected as a customer. In my honest opinion, the Rocky River store where I bought the bolt from has not had the same service I used to be used to a couple years ago. Lastly, per the question above, I asked the manager at checkout if I can use my Speed Perks credit and he said, you can use it online... I am sure I am missing something in this review but I will leave it at that for now. I will be enjoying NAPA after I use up whatever is left on my Speed Perks credit.

I had an outstanding experience at Advance Auto Parts store at Parksburg today. The representative who assisted me namely Damian was incredibly professional, courteous, and knowledgeable. He went above and beyond to help me, taking the time to explain everything clearly and ensure I had exactly what I needed. Damian customer service was exceptional rare to find these days and truly made my visit a pleasure. I left feeling confident and well taken care of. Thank you for your dedication and for setting such a high standard for customer service!