acmejoy.comReviews of acmejoy.com

Response from acmejoy.comJan 15, 2026

Dear Valued Customer, We sincerely apologize for the situation you encountered. We are happy to assist you with this matter, but we were unable to locate your order record. Upon verification, we note you are located in France while our company is based in the United States. Did you place your order through our French website? We kindly request that you contact the customer service department of our French website to report the issue. They will resolve the matter for you, so please rest assured. If you did indeed purchase items from our company's website, please provide additional information to facilitate verification. Our email address is: [email protected]. You may reply directly to this email. To expedite resolution, we sincerely look forward to your response. Sincerely, AcmeJoy Customer Service Department

Response from acmejoy.comJan 15, 2026

Hello! We sincerely apologize for the delay in responding to your message—this is far from the level of service we aim to provide. An unusually high volume of customer inquiries recently has slowed our response times. Our team is working overtime to address each message in the order received and is making every effort to catch up. To resolve your issue as quickly as possible, could you please provide your order number? Upon receiving it, we will prioritize your request and respond immediately. Thank you for your patience and understanding—we truly appreciate it!

Response from acmejoy.comJan 15, 2026

Dear Valued Customer, We are really sorry for the problem that you have encountered. From your description, we cannot be sure which one order that you mentioned, or whether you ordered from us or not, could you please provide more information to us for confirmation? This is our email account: [email protected], you can give us a reply by this email. In order to deal with the problem for you soon, we sincerely look forward to hearing from you. Best regards, AcmeJoy Customer Service Dept.

Response from acmejoy.comJan 15, 2026

Hi! Thanks for asking about the separate shipment—sorry for any confusion! The doll and your other products are sent separately because they’re stored in different warehouses (we keep large dolls in a special warehouse for better protection). Don’t worry, both parcels are on their way , and we’ll send you tracking info for all of them. They should arrive around the same time! Let us know if you need any other updates 😊

Response from acmejoy.comJan 15, 2026

Dear Customer, We sincerely apologize for the serious error in delivering your personal items to a neighbor's residence—this must have caused you significant inconvenience and embarrassment. We bear full responsibility for failing to properly monitor the entire logistics process and promptly prevent this issue. Please note the following: We shipped using the accurate delivery address you provided. This misdelivery resulted from a sorting error by the carrier during the final delivery stage. However, we fully recognize that as the responsible party for your order, we cannot solely attribute this issue to the logistics provider and must take full responsibility for resolving it. To rectify this error, we have urgently contacted the logistics company and instructed them to collect the misdelivered package discreetly from your residence, ensuring your privacy is protected throughout the process. Additionally, we are offering a 15% storewide discount code with no minimum purchase requirement as a gesture of apology. Please contact us at [email protected] to claim it. This incident has exposed gaps in our logistics oversight. Moving forward, we will strengthen contractual requirements with carriers and implement a dual-verification mechanism at delivery points to prevent recurrence. We sincerely appreciate your understanding and hope for your continued support.

Response from acmejoy.comJan 15, 2026

Dear Valued Customer, We are really sorry for the problem that you have encountered. From your description, we cannot be sure which one order that you mentioned, or whether you ordered from us or not, could you please provide more information to us for confirmation? This is our email account: [email protected], you can give us a reply by this email. In order to deal with the problem for you soon, we sincerely look forward to hearing from you. Best regards, AcmeJoy Customer Service Dept.

Response from acmejoy.comJan 15, 2026

Hello! We sincerely apologize for the delay in shipping your order placed on November 25, 2025, due to overwhelming demand for the product. We deeply regret that you had to wait until December to receive your package, resulting in an unpleasant experience. This product's sales far exceeded our projections, leading to temporary inventory shortages. We urgently coordinated with our warehouse to expedite restocking and prioritize delivery. Fortunately, the item has now been successfully delivered to you. This shipping delay highlights gaps in our inventory forecasting. We will optimize our stocking mechanisms to prevent similar situations in the future. Thank you for your patience and understanding!

Response from acmejoy.comDec 9, 2025

Dear customer, we sincerely apologize! The product you ordered is currently out of stock. We are deeply sorry for any inconvenience this may cause. If you still wish to purchase this product, please email us at [email protected] to notify us of the out-of-stock status. We will prioritize reserving stock for you and notify you when it becomes available again. We will expedite the restocking process and strive to provide you with a better shopping experience. Thank you for your understanding!