acmejoy.com Reviews | Read Customer Reviews of acmejoy.com

acmejoy.com Reviews | Read Customer Reviews of acmejoy.com

acmejoy.com reviews

512 approved reviews, newest moderated first

Cody
May 3, 2026
Betrügerfirma!!
Betrügerfirma!! Habe keine bestellte Ware erhalten. Nach mehrfacher kontaktaufnahme per email wurde mir nie geantwortet und habe immer noch keine ware erhalten. Einige Zeit später wurde mir eine KI email geschickt wo drinn stand man wird sich mit mir in kontakt stellen habe aber darauf nichts mehr gehört.
Response from acmejoy.comMay 6, 2026
Dear Valued Customer, We are really sorry for the problem that you have encountered. We are willing to deal with the problem for you, but we did not find any record about your order. We found that you are in the Germany, we are in the America, maybe you ordered from the Germany's site? Would you mind contacting the customer service department of the Germany's site to feedback the problems? They will solve it for you, please don't worry. But if you really purchased from our site, please provide more information to us for confirmation. This is our email account: [email protected], you can give us a reply by this email. In order to deal with the problem for you soon, we sincerely look forward to hearing from you. Best regards, AcmeJoy Customer Service Dept.
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Randall S.
May 1, 2026
They stepped up their response and professionalism
I was not happy that I was not notified in advance as was my understanding and then notified several months later after expiring. They were also very show in responding to inquiries about time-sensitive sales that expired before I could get my answers. Then I received a product that did not work and they handled it very professionally. They asked me a couple questions to ensure it wasn't working and I was not at fault and then sent me a replacement. It is my favorite and the best toy ever. I am very pleased that they were very fair and responsive to my request. Thank you Acmejoy!
Response from acmejoy.comMay 6, 2026
Dear Valued Customer, Thank you for taking the time to share your positive experience with us. We are thrilled to hear that you are satisfied with our service. Your feedback is invaluable to us, and it motivates us to continue providing the best possible service to our customers. We appreciate your trust in our company and look forward to serving you again in the future. Best regards, AcmeJoy Customer Service Dept.
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Jack R.
Apr 22, 2026
Top Kundendienst
Produkt kam schnell -> war beschädigt Super netten Kundensupport kontaktiert -> unmittelbar Ersatz bekommen Top zuverlässiger Anbieter
Response from acmejoy.comMay 7, 2026
Dear Valued Customer, Thank you for your wonderful review! We’re delighted to hear that you had a positive experience with our service. Your satisfaction is our top priority, and we’re glad we could meet your expectations. We look forward to serving you again in the future! Best regards, AcmeJoy Customer Service Dept.
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Msnelling
Apr 1, 2026
Nymph unit failed after a few uses
Nymph unit failed after a few uses
Response from acmejoy.comApr 2, 2026
Dear Valued Customer, We are really sorry for the problem that you have encountered. But based on our after-sale policy, after we confirmed the problem of the product, we will arrange to resend a new product to you or give you a refund for the broken product. While you feedback the problem, you can send a video of the product or some pictures of the product. We just need video or pictures of the product, this will not violate your privacy, please don't worry. But from your description, we cannot be sure which one order that you mentioned, or whether you ordered from us or not, could you please provide more information to us for confirmation? This is our email account: [email protected], you can give us a reply by this email. In order to deal with the problem for you soon, we sincerely look forward to hearing from you. Best regards, AcmeJoy Customer Service Dept.
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Apple J.
Mar 30, 2026
Great Product and Great Replacement Service
The prostate toy I purchased works amazing. However after a few weeks it stopped working - I sent in a replacement order with videos to show what was the problem, and Acmejoy was very helpful and quickly sent me a replacement. Thanks!
Response from acmejoy.comMar 31, 2026
Dear Valued Customer, Thank you very much for your understanding and patience as we worked through this issue. We’re honored by your excellent review! It’s customers like you who make our job enjoyable and rewarding. We’re committed to maintaining the high standards that have earned us your praise. Thank you for your kind words and continued support. Best regards, AcmeJoy Customer Service Dept.
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Ashley P.
Mar 20, 2026
So first off products were amazing…
So first off products were amazing quality. very nicely put together and sturdy without being uncomfortable. Secondly Customer service is super, had a small concern and it was handled quickly and efficiently! highly recommend this company and definely will be buying more with confidence!
Response from acmejoy.comMar 20, 2026
Dear Valued Customer, Thank you for taking the time to share your positive experience with us. We are thrilled to hear that you are satisfied with our service. Your feedback is invaluable to us, and it motivates us to continue providing the best possible service to our customers. We appreciate your trust in our company and look forward to serving you again in the future. Best regards, AcmeJoy Customer Service Dept.
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customer
Mar 7, 2026
never received product they said 3to5…
never received product they said 3to5 days and still no product item shows up on shop as still waiting for conformation just another web sight taking your money i used them 1 time befor and all was fine now who knows what is happening ill have my credit card company investigate
Response from acmejoy.comMar 10, 2026
Dear Valued Customer, We are really sorry for the problem that you have encountered. From your description, we cannot be sure which one order that you mentioned, or whether you ordered from us or not, could you please provide more information to us for confirmation? This is our email account: [email protected], you can give us a reply by this email. In order to deal with the problem for you soon, we sincerely look forward to hearing from you. Best regards, AcmeJoy Customer Service Dept.
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AmMarie
Feb 27, 2026
Stole my money!
Ordered a toy and still didn't recieve a shipping confirmation in 2 months. Messaged customer service, they claimed they no longer carried it and said I can pick something else but I wasn't interested in anything else, I just wanted my money back. I had to constantly send emails and threaten to report to the better business beareu to even get a reply back. They claimed they were doing "end of year maintenance" and my refund would be sent out beginning January. Its now almost March and they are claiming the same "maintenance" bs, they took my money!! I hope no one ever orders from these dumb fuckers again! I dont even know how they arnt shut down by now because im not the only one.
Response from acmejoy.comMar 10, 2026
Dear Valued Customer, We are really sorry for the problem that you have encountered. From your description, we cannot be sure which one order that you mentioned, or whether you ordered from us or not, could you please provide more information to us for confirmation? This is our email account: [email protected], you can give us a reply by this email. In order to deal with the problem for you soon, we sincerely look forward to hearing from you. Best regards, AcmeJoy Customer Service Dept.
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