TheGouch
My item was stolen from my porch and I…
My item was stolen from my porch and I gave them all the information they asked for and I still didn't get a reimbursement for my stolen item. Very disappointed with the lack of customer service.
Response from acmejoy.comAug 21, 2025
Dear Valued Customer, We’re truly sorry to hear about your experience. We completely understand how upsetting it is to have a package stolen after delivery. Our records show the order was shipped on time and marked as delivered to the correct address with proof of delivery from the carrier. Unfortunately, once a package is delivered, theft from the porch is sadly beyond our control. This is why we encouraged you to open a case with the carrier, as only they can provide updates or compensation in such situations. Please know we’re here to support you if the carrier confirms a loss or misdelivery, please provide a stamped and signed proof of non-receipt, and we’ll do our best to help within the limits of what we can control. Best regards, AcmeJoy Customer Service Dept.




