acmejoy.comReviews of acmejoy.com

Response from acmejoy.comApr 2, 2026

Dear Valued Customer, We are really sorry for the problem that you have encountered. But based on our after-sale policy, after we confirmed the problem of the product, we will arrange to resend a new product to you or give you a refund for the broken product. While you feedback the problem, you can send a video of the product or some pictures of the product. We just need video or pictures of the product, this will not violate your privacy, please don't worry. But from your description, we cannot be sure which one order that you mentioned, or whether you ordered from us or not, could you please provide more information to us for confirmation? This is our email account: [email protected], you can give us a reply by this email. In order to deal with the problem for you soon, we sincerely look forward to hearing from you. Best regards, AcmeJoy Customer Service Dept.

Response from acmejoy.comMar 10, 2026

Dear Valued Customer, We are really sorry for the problem that you have encountered. But based on our after-sale policy, after we confirmed the problem of the product, we will arrange to resend a new product to you or give you a refund for the broken product. While you feedback the problem, you can send a video of the product or some pictures of the product. We just need video or pictures of the product, this will not violate your privacy, please don't worry. But from your description, we cannot be sure which one order that you mentioned, or whether you ordered from us or not, could you please provide more information to us for confirmation? This is our email account: [email protected], you can give us a reply by this email. In order to deal with the problem for you soon, we sincerely look forward to hearing from you. Best regards, AcmeJoy Customer Service Dept.

Response from acmejoy.comAug 8, 2022

Dear friend, We are really sorry for the problem that you have encountered. We respond in 24 hours generally and give you a solution for your problem, please don't worry. But we are very sorry that we have not responded to your email in time due to the recent surge in email volume. From your description, we cannot be sure which one order that you mentioned, or whether you ordered from us or not, could you please provide more information to us for confirmation? This is our email account: [email protected], you can give us a reply by this email. In order to deal with the problem for you soon, we sincerely look forward to hearing from you. Best regards, AcmeJoy Customer Service Dept.

Response from acmejoy.comJan 18, 2022

Hi,AG Foster We apologize for any inconvenience. We provide 7*24 support so you can contact us at any time. Sometimes responses are delayed, but we always respond within 24 hours. Perhaps you could check your spam email. Best wishes, Acmejoy service

Response from acmejoy.comSep 9, 2021

Hi there. We sincerely apologize for this product issue. However, in order for us to deal with the problem more effectively, could you please contact us at [email protected]? Once we have confirmed the problem, we will provide you with a satisfactory response. Looking forward to hearing from you. Best wishes, Acmejoy Customer Service Dept.