acmejoy.comReviews of acmejoy.com

Response from acmejoy.comOct 3, 2026

Dear valued customer， We are truly sorry for this unpleasant experience. We shipped the package strictly to the address you provided when placing your order. You notified us of the incorrect address after the shipment was already dispatched. Unfortunately, USPS does not support address changes in transit, so the package was delivered and signed for at the original address. This was never our intention. We value your case and were hoping to resolve this amicably. Please feel free to contact our customer service if you would like to discuss a solution. Best regards, AcmeJoy Customer Service Dept.

Response from acmejoy.comSep 14, 2026

Dear Valued Customer, We are truly sorry for the frustrating experience you had when cancelling your order. We fully understand your frustration, and we should have respected your decision to cancel sooner instead of following up with extra offers. Your refund for order #240802 has been processed and will be returned to your PayPal account within a few business days. If you would like to discuss this further, please reach out to our support email. We hope we get a chance to make this right. Best regards, AcmeJoy Customer Service Dept.

Response from acmejoy.comAug 18, 2026

Gentile cliente, comprendiamo la tua frustrazione per questa situazione di stock non disponibile. Si tratta del negozio statunitense, non gestiamo direttamente gli ordini del sito italiano. Il team italiano sta lavorando per gestire la tua richiesta di rimborso tramite PayPal, ti preghiamo di continuare la comunicazione con loro all’indirizzo [email protected] per ricevere aggiornamenti sul rimborso. Ci dispiace molto per l’esperienza negativa che hai avuto. Cordiali saluti, Servizio clienti AcmeJoy

Response from acmejoy.comJul 30, 2026

Italiano Siamo molto dispiaciuti per la tua brutta esperienza. Questa recensione appartiene al negozio statunitense, abbiamo trasmesso subito il tuo caso ai nostri operatori competenti. L’indirizzo email ufficiale del negozio italiano è [email protected], ti consigliamo di controllare la casella di posta, un agente ti contatterà al più presto per risolvere la situazione. Se riusciremo a risolvere positivamente la tua problematica, ti chiediamo gentilmente di valutare la possibilità di rimuovere questa recensione, grazie mille per la comprensione. Best regards, AcmeJoy Customer Service Dept.

Response from acmejoy.comJun 22, 2026

Dear Valued Customer, We sincerely apologize for the repeated delivery delays and the unsatisfactory customer service experience you encountered. We have located your order and replied to your email with a compensation solution. We have adjusted our service schedule and logistics tracking process to prevent similar delays from happening again. Please check your email for full details, and feel free to message us anytime if you have further concerns. Best Regards, Acmejoy

Response from acmejoy.comMay 6, 2026

Dear Customer, We sincerely apologize for the issue you have encountered. We would be happy to assist you with this matter, but we are unable to locate your order record. We see that you are located in the UK, while we are based in the US. Did you place your order through the UK website? Could you please contact the customer service department of the UK website to report the issue? Rest assured, they will resolve it for you. However, if you did indeed make your purchase on our website, please provide additional information so we can verify your order. Our email address is: [email protected]. Please feel free to reply to us at this address. We look forward to your response so that we can resolve this issue for you as soon as possible. Best regards, AcmeJoy Customer Service Dept.

Response from acmejoy.comMay 6, 2026

Dear Valued Customer, We are really sorry for the problem that you have encountered. We are willing to deal with the problem for you, but we did not find any record about your order. We found that you are in the Germany, we are in the America, maybe you ordered from the Germany's site? Would you mind contacting the customer service department of the Germany's site to feedback the problems? They will solve it for you, please don't worry. But if you really purchased from our site, please provide more information to us for confirmation. This is our email account: [email protected], you can give us a reply by this email. In order to deal with the problem for you soon, we sincerely look forward to hearing from you. Best regards, AcmeJoy Customer Service Dept.

Response from acmejoy.comMar 10, 2026

Dear Valued Customer, We are really sorry for the problem that you have encountered. From your description, we cannot be sure which one order that you mentioned, or whether you ordered from us or not, could you please provide more information to us for confirmation? This is our email account: [email protected], you can give us a reply by this email. In order to deal with the problem for you soon, we sincerely look forward to hearing from you. Best regards, AcmeJoy Customer Service Dept.