Daniel P.
I should have check Trustpilot First
I should have check Trustpilot to find out how poorly Acmejoy’s customer care takes care of their customers. I purchased an item that does not work. I plugged it in and left it plugged in for three days. It still does not work. There is a on/off switch that is supposed turn on other options, ie heat, waving, and speed. I have written to their customer care group four times in a week with no reply. All I want is to have it replaced or repaired. No comments what-so-ever. I also tried to look up their facility in New Jersey. They are not shown as being residing at that address
Response from acmejoy.comMar 10, 2026
Dear Valued Customer, We are really sorry for the problem that you have encountered. We respond in 24 hours generally and give you a solution for your problem, please don't worry. In public holidays or weekends, we may delay replying. If you have any questions, please feel free to contact us. This is our email account: [email protected], you can give us a reply by this email. In order to deal with the problem for you soon, we sincerely look forward to hearing from you. Best regards, AcmeJoy Customer Service Dept.




