acmejoy.comAcmeJoy is a seductive toy store run by a group of folks who wish to expand their sexual horizons. We want to help individuals identify and liberate their sexual urges in a healthy way because many people don't have a good understanding of sex. We want everyone to be honest with themselves and accept who they are.Acmejoy provides high-quality vibrators, masturbation cups, and anal toys, among other things. Fast and discreet delivery, as well as free standard shipping on orders of $69 or more.Welcome to take a look around our enticing store!
acmejoy.com (acmejoy.com) has 512 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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OB
Stole my video and used it as advertising. Refuses to answer any and all emails from my agent. Sold the ad. they made using my IP and Likeness to other companies and STILL HASN'T PAID ME FOR ALL THE MONEY THEY'VE MADE OF ME. Yes, we have piles upon piles of proof yet you refuse to answer, now I'm here letting everyone know.
Jim R.
Great product, great shipping, very good communication.
Response from acmejoy.comDec 2, 2025
Thank you for your wonderful review! We’re delighted to hear that you had a positive experience with our service. Your satisfaction is our top priority, and we’re glad we could meet your expectations. We look forward to serving you again in the future!
Anthony D.
I ordered the phantom from acmejoy. Order number 212891. I have an average sized penis. I can’t fit it into this. I’m talking the hole is small as a broomstick handle. I have a huge email chain of complaint after complaint. Asking for a refund, store credit. They told me to use lube. So, if you are a 6” penis normal girth, you won’t fit in this, and you won’t get a refund or credit.
Response from acmejoy.comDec 2, 2025
Dear Customer, We sincerely apologize for the product issue you encountered. In accordance with our after-sales service policy, once we confirm the product defect, we will arrange for a replacement to be shipped to you or process a refund for the faulty item. When reporting the issue, please provide a video or photo of the product. We only require visual documentation of the product, and this will not infringe upon your privacy. Rest assured. Could you kindly provide further details for verification? Our email address is: [email protected]. You may reply directly to this address. We sincerely look forward to your response to expedite resolution of your issue. Sincerely, AcmeJoy Customer Service Department
Jonathan Y.
Boys will be boys, so no pearl-clutching please. :) About two weeks ago, I ordered three items from this company. I'd never heard of them, they were running a sale, and I was feeling randy. What a huge mistake. The first item came with the incorrect charger - so that was a total bust. It was NEVER used and is as clean as it was on arrival. The second item came with NO charger at all. So I tried, against what the company advises, to improvise. This one is a TOTAL DUD - also TOTALLY UNUSED and CLEAN AS A WHISTLE. On the topic of returns, if you go to the company website, their demands are truly extraordinary and utterly ridiculous, i.e. film the opening of the damaged item. I am demanding a full refund and will happily return these defective piles of junk. Gentlemen, please - there are a plethora of shops out there- far superior with excellent customer service. Avoid this place like a venerial disease.
Response from acmejoy.comNov 25, 2025
Dear Valued Customer, We are really sorry for the problem that you have encountered. From your description, we cannot be sure which one order that you mentioned, or whether you ordered from us or not, could you please provide more information to us for confirmation? This is our email account: [email protected], you can give us a reply by this email. In order to deal with the problem for you soon, we sincerely look forward to hearing from you. Best regards, AcmeJoy Customer Service Dept.
Sean M.
These people are completely dishonest! They take your money for products that they don't have and then they won't refund your money when requested. Stay away at all costs!! Hey, Acmejoy.com, my order number is: 210193 just so you can't claim that you don't know my order number and will attempt to deflect my negative review. Here's a suggestion Acmejoy.com: Refund your customer's money when it's requested rather than steal from them. SCAM!!
Response from acmejoy.comNov 6, 2025
Dear Valued Customer, We sincerely apologize for the inconvenience and dissatisfaction caused by the delayed refund. We fully understand your concerns and deeply regret not providing a clear explanation earlier. We take full responsibility for this matter. We hereby inform you that the full amount paid for your unshipped order has been refunded to your original payment method (PayPal). The refund was processed on November 4, 2025, at 22:04, with the refund reference number 3CL44492CT184340T. You may check the status of the refund via your PayPal account or the statement of your linked bank card. Regarding the previous refund delay: Due to your initiation of a PayPal dispute, the order funds were temporarily frozen per the platform's dispute resolution rules, preventing us from processing the refund directly. As soon as the dispute process allowed, we prioritized completing your refund immediately. Since the order was unshipped, we have refunded the full amount paid without any deductions. Your feedback is invaluable to us, as it helps us continuously improve our services. If you have not yet received the refund, please feel free to provide your PayPal transaction ID or bank card details at any time. We will immediately assist in verifying the status. Thank you for your understanding and patience. We remain committed to providing a seamless shopping experience for every customer. Sincerely,
Scott J.
I had not received my order for over 4 weeks so I contacted them to get an update. There response was we don't have any in stock. Didn't even have the decency to let me know. They offered me different products which I declined and I asked if I could get a different product. There response was we don't have that product in stock either and tried to get me to accept the products they initially offered me. So I asked for a refund or credit. Now they have stopped communicating with me. What a joke. I am not a one off customer. I have bought several products in the past and am a VIP member but never again will I buy anything from these weasels
Response from acmejoy.comOct 28, 2025
Dear Customer, We sincerely apologize for the product issue you encountered. Based on your description, we are unable to identify the specific order you mentioned or confirm whether it was placed with our company. Could you kindly provide additional details to facilitate verification? Our email address is: [email protected]. Please reply to this address. We sincerely look forward to your response so we may address your concern promptly. Sincerely, AcmeJoy Customer Service Department
Freddie H.
My package was delivered to the wrong house made a claims report it says claim has been paid for for me to contact acmejoy back an they will finish the claim but it's been now over a month an nothing in return I'm still waiting they want contact u back i highly recommend finding a different site to order from unless u got money to throw away an lots of time to wait
Response from acmejoy.comOct 28, 2025
Dear Customer, We sincerely apologize for the product issue you encountered. Based on your description, we are unable to identify the specific order you mentioned or confirm whether it was placed with our company. Could you kindly provide additional details to facilitate verification? Our email address is: [email protected]. Please reply to this address. We sincerely look forward to your response so we may address your concern promptly. Sincerely, AcmeJoy Customer Service Department
Christian B.
Sie klauen euer Geld, indem man Monatelang auf Artikel warten soll die man bezahlt hat. "Bitte warten Sie eine Woche, dann 2, dann 3. Totaaler Betrug alle positiven Kommentare können nur Fakes sein. Kein Produkt, kein Geld zurück!!! Selbst Klarna wird getäuscht! Fakeshop 1000% !!!
Response from acmejoy.comSep 22, 2025
Dear Valued Customer, We are really sorry for the problem that you have encountered. From your description, we cannot be sure which one order that you mentioned, or whether you ordered from us or not, could you please provide more information to us for confirmation? This is our email account: [email protected], you can give us a reply by this email. In order to deal with the problem for you soon, we sincerely look forward to hearing from you. Best regards, AcmeJoy Customer Service Dept.
