acmejoy.com Reviews | Read Customer Reviews of acmejoy.com

acmejoy.com Reviews | Read Customer Reviews of acmejoy.com

acmejoy.com reviews

512 approved reviews, newest moderated first

lore
Aug 17, 2022
ordine arrivato
Salve, dopo circa 20 giorni il mio ordine è arrivato. Giusto condividerlo con tutti voi.
Response from acmejoy.comAug 25, 2022
Dear friend, We are really sorry for the problem that you have encountered. We are willing to deal with the problem for you, but we did not find any record about your order. We found that you are in the Italy, we are in the America, maybe you ordered from the Italy's site? Would you mind contacting the customer service department of the Italy's site to feedback the problems? They will solve it for you, please don't worry. But if you really purchased from our site, please provide more information to us for confirmation. This is our email account: [email protected], you can give us a reply by this email. In order to deal with the problem for you soon, we sincerely look forward to hearing from you. Best regards, AcmeJoy Customer Service Dept.
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Angela
Aug 10, 2022
Do not buy from this company
Do not buy from this company. I placed an order and was billed for it. Two days later, I sent a notice cancelling the order as it had not shipped. Eight days after sending the cancellation, I have heard nothing from the company, nor have I received a refund. A second cancellation was sent.
Response from acmejoy.comAug 12, 2022
Dear friend, We are really sorry for the problem that you have encountered. We respond in 24 hours generally and give you a solution for your problem, please don't worry. But we are very sorry that we have not responded to your email in time due to the recent surge in email volume. From your description, we cannot be sure which one order that you mentioned, or whether you ordered from us or not, could you please provide more information to us for confirmation? This is our email account: [email protected], you can give us a reply by this email. In order to deal with the problem for you soon, we sincerely look forward to hearing from you. Best regards, AcmeJoy Customer Service Dept.
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Sandra K.
Aug 6, 2022
I place an order over two weeks ago and…
I place an order over two weeks ago and from the reviews I see I guess I won't be getting my order any time soon. They promise 3-5 day delivery, Seem like it's going to be a wait and see process. I try to email them and some really weird thing was happening to my portal.
Response from acmejoy.comAug 8, 2022
Dear friend, We are really sorry for the problem that you have encountered. We respond in 24 hours generally and give you a solution for your problem, please don't worry. But we are very sorry that we have not responded to your email in time due to the recent surge in email volume. From your description, we cannot be sure which one order that you mentioned, or whether you ordered from us or not, could you please provide more information to us for confirmation? This is our email account: [email protected], you can give us a reply by this email. In order to deal with the problem for you soon, we sincerely look forward to hearing from you. Best regards, AcmeJoy Customer Service Dept.
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Adam F.
Jul 26, 2022
For those of you that are giving…
For those of you that are giving negative reviews. Did you first realize that you were ordering from China? There postal service once it gets to port can be a bit slow for shipping to the USA. Next once it gets over to the USA, the package will get stuck in USA customes for a few months up to 10 to 20 years if it gets lost there and that is very common with USA customes. Don't blame the company selling the product. Ultimatly blame the USA Customs. They loose packages over 50% of the time, and it has gotten worse with our current Postmaster General and Biden having a power struggle for the past many months. A package lost in USA customs (verry common now) will eventually find its way to you, assuming you don't move without forwarding address(es).
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Easy P.
Jul 25, 2022
No cumplaints...
Umm, a lot of reviews in here about bad service.. got my order in 3 days annnd its quite nice. I'm only giving 4 stars because... well... shoot.. I guess 5 is good lol
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Justin L.
Jul 21, 2022
Not a scam company
Ok first off I read the reviews and I was hesitant after buying an item. I received the order on time. With the right skin tone with the item description being exactly what it said. Maybe there was bad workers at the time of bad reviews. But this is not a scam company however I did use PayPal.
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Doug R.
Jul 18, 2022
Great customer serivce
Great customer serivce, great product, would recommend
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Owen J.
Jul 14, 2022
Don't order from these people!!!
I ordered 2 products 4 weeks ago. No delivery and no way to track them. They also promised a 15% refund for the delay. Haven't seen that either!! Will NEVER order from these people again!!
Response from acmejoy.comJul 14, 2022
Dear friend, We are really sorry for the problem that you have encountered. We respond in 24 hours generally and give you a solution for your problem, please don't worry. But we are very sorry that we have not responded to your email in time due to the recent surge in email volume. From your description, we cannot be sure which one order that you mentioned, or whether you ordered from us or not, could you please provide more information to us for confirmation? This is our email account: [email protected], you can give us a reply by this email. In order to deal with the problem for you soon, we sincerely look forward to hearing from you. Best regards, AcmeJoy Customer Service Dept.
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