ZoomOnlineReviews of zoomonline.com

Response from ZoomOnlineDec 27, 2024

We understand how challenging it can be to make repairs when you're unsure of where the fiber optic cables are buried. We apologize for any inconvenience this has caused. To help resolve this issue, someone from our team will reach out to you to provide more information and discuss how we can assist in ensuring a smoother process for your sprinkler system repairs moving forward. We appreciate your patience and are committed to finding a solution that works for you.

Response from ZoomOnlineDec 23, 2024

We're thrilled to hear that you had an excellent installation experience and that our team was able to assist you effectively. Providing great customer service is our top priority, and it's fantastic to know that our efforts made a positive impression. We truly appreciate your kind words and are grateful to have you as a customer. If you ever need anything else or have any questions in the future, please don't hesitate to reach out. Thank you again for choosing ZoomOnline!

Response from ZoomOnlineDec 23, 2024

We're thrilled to hear that you're enjoying the faster speeds and reliable connectivity during your first week with the service. We sincerely apologize for the communication challenges you experienced throughout the installation process. We understand that coordinating multiple contractors and ensuring that residents are fully informed is crucial to providing a smooth and positive experience. We're sorry for any inconvenience caused by the lack of advanced notice regarding the work being done on your property and the disturbance to your landscaping. We also deeply regret that the installer was not fully briefed on the prior discussions you had with the team, this is certainly an area where we can improve. Your feedback regarding the landscaping and the condition of the area after the installation is very valuable, and we'll be sure to share this with the teams involved to ensure better care in future installations. We will also look into ways to better communicate with residents, perhaps through notices or flyers, prior to any work being done in their neighborhoods. We appreciate your understanding and patience as we work to improve our processes.Someone from our customer support team will be reaching out to you. Thank you again for your feedback, and we’re happy to have you as a customer!

Response from ZoomOnlineDec 19, 2024

Thank you so much for taking the time to share your experience! We’re thrilled to hear that the installation went smoothly and that our team was able to meet your specific needs with professionalism and care. If you have any further questions don’t hesitate to reach out—we’re here to help!

Response from ZoomOnlineDec 18, 2024

We’re so happy to hear the installation went smoothly and that our team was able to quickly address your network configuration needs. Your recommendation means the world to us, and we’re thrilled to have you as part of the ZoomOnline family. If there’s anything else we can assist with, let us know!

Response from ZoomOnlineDec 16, 2024

Thank you for the feedback! We’re thrilled to hear that our installers were on time and everything went smoothly. We strive to make every installation experience seamless, and we’re glad to know we met your expectations. If you have any questions or need further assistance, don’t hesitate to reach out!

Response from ZoomOnlineDec 16, 2024

We’re glad to hear that the equipment installer provided great service. We sincerly apologize for the lack of communication regarding the two-day installation process. We understand how important clear scheduling is and will work on improving our communication to ensure this doesn’t happen again. We appreciate your patience and understanding!

Response from ZoomOnlineDec 16, 2024

Thank you for your feedback! We’re glad to hear our team kept you informed, answered all your questions, and took the extra step to ensure everything met our quality standards. Your satisfaction is our top priority, and we appreciate your understanding as we worked to deliver the best possible service. If you have any further questions or need assistance, don’t hesitate to reach out! Welcome to the ZoomOnline family.