ZoomOnlineZoomOnline’s ambition is to provide an exceptional customer experience by offering fast, uncapped & affordable Epic Fiber Internet service. Connecting exclusively into Zoom Technology Group’s fiber footprint, we want our customers to be able to sign up and order our services in a few easy steps. #SwitchToFiberInternetCheck CoverageSee Pricing
ZoomOnline (zoomonline.com) has 100 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Internet & Software · Tempe, Arizona
Excellent
Internet & Software · Glendale, Arizona
Excellent
Internet & Software · Scottsdale, Arizona
Excellent
Internet & Software · Hereford, Arizona
Excellent
100 approved reviews, newest moderated first
Lendvay
Crew was efficient and supervisor very helpful. It was a positive experience.
Response from ZoomOnlineDec 16, 2024
Thank you for sharing your experience! We’re glad to hear our crew was efficient and the supervisor was helpful. Providing a positive experience is always our goal, and we’re thrilled we could deliver that for you. If there’s anything else we can assist with, let us know!
customer
Techs were great but 3 hours late.
Response from ZoomOnlineDec 16, 2024
Thank you for your feedback! We’re glad to hear our techs provided great service, but we sincerely apologize for the delay. We’ve shared your experience with the appropriate team to ensure this doesn’t happen again. Your time is valuable, and we appreciate your understanding. If there’s anything else we can do to assist you, please let us know!
Liane W.
My family and I have the honor of being the FIRST customers to have ZoomOnline fiber optic in the USA. From the moment we were introduced, (during the sales pitch), to the last minute before going live, it has been a very pleasurable and easy process. We were kept in the loop during the initial work to place equipment around the neighborhood and kept up to date on our installation. Being first was not without minor challenges, but this team worked together and found the best solution for a quick resolution to have our service live within the timeframe provided. We were looking to replace our internet service provider and are extremely happy with the choice to ZoomOnline fiber optic.
Response from ZoomOnlineDec 16, 2024
Thank you for being our FIRST ZoomOnline Fiber customer in the USA! We’re thrilled to hear the process was smooth and that you’re happy with your choice. Your patience during the early challenges means so much to us, and we’re glad our team could quickly resolve them. Welcome to the ZoomOnline family—here’s to lightning-fast internet and a great experience ahead!
Jim
Professional employees. Measured twice cut once. Yard was restored to original condition. Your app needs work. Changing the SSID and password is problematic unless you are knowledgeable. Phone tech support solved the problem with me and system is working fine. Coverage is good through out the house.
Response from ZoomOnlineDec 16, 2024
We're thrilled to hear that our team provided professional service and that your system is working well with great coverage throughout your home. We appreciate your input about the mobile app and understand the challenges you've faced with changing the SSID and password. Please know that we are actively working on updates to make the app more user-friendly and intuitive in the near future. Your feedback is invaluable as we strive to improve. If there's anything else we can do to enhance your experience, don’t hesitate to reach out. Thank you for being a valued customer!
JL
Originally, I wanted their lowest tier of service, and was repeatedly told it would suffice, but the installers who came to install inside the house insisted it wouldn't so I needed the next up tier because we have a smart home. They originally positioned their modem/router where it would require a (monthly fee added) extender. After a bit of testing and my explaining, they figured out they had to put the modem/router where I told them to, and then they did it with professional dispatch - and cleaned up very, very well after themselves. And wow, I don't need an extender. It works magnificently, so I accepted the $98/month service and I just cancelled Cox. Their work on every level from digging holes in the street to boring holes in my walls was very, very (astonishingly) professional. Only the "upsell" is a disappointment. But the service on all my devices is just perfect.
Response from ZoomOnlineNov 27, 2024
Thank you for sharing your feedback! We sincerely apologize if the initial recommendation caused any frustration. Our goal is to ensure every customer gets the service tier that best fits their usage, and we’ll review this to improve clarity during the consultation process. Please don’t hesitate to reach out if you need anything in the future. We’re here to help! Thank you for choosing ZoomOnline. Welcome to the family!
Cathy
The tech support rep was very helpful and we were able to resolve my issue quickly and right over the phone using your WiFi help tool! It was great
Response from ZoomOnlineNov 21, 2024
Thank you so much for your feedback! We're thrilled to hear our tech support team and WiFi Help Tool made resolving your issue quick and easy. We're here to ensure your experience stays seamless—don't hesitate to reach out if you need anything else!
TA
They trenched right where I asked from the box to my house. They were super respectful the whole time, positive attitudes, did checks to confirm connectivity before they left. Great job.
Response from ZoomOnlineNov 20, 2024
We're thrilled to hear that our team delivered exceptional service. Ensuring a smooth installation is always a priority for us. If you have any questions or need assistance in the future, don’t hesitate to reach out. Welcome to the ZoomOnline family!
Randall
The installers were very accommodating and thorough.
Response from ZoomOnlineNov 18, 2024
We're thrilled to hear that! Ensuring a seamless and satisfying experience for our customers is our top priority. If there's anything else we can do for you, please don’t hesitate to reach out. Welcome to the ZoomOnline family!