ZLINE Kitchen and BathReviews of zlinekitchen.com

Zline has made my day!! Reagan was so helpful! My 2013 Rangehood needed a new hood light replacement and one of the settings on the fan wouldn't work anymore. They hooked me up and sent installation videos how to replace the parts as well. What great service, customer kindness and response that I have not experienced in such a long time. Zline has given me hope that there still are companies out there that believe in going above and beyond customer expectation and offering exceptional service and not always focused on the mighty dollar. They truly wanted to help solve the problems with my hood at a high level. Parts are on the way and I'm ecstatic to have my hood in full working order. I'm also very happy to praise this company with excellence from the start of my call to the finish, in sending me the parts. Thanks for making me feel hope again in a business, one that cares about customer service and being kind. There seems to be so few these days. Refreshing!

Purchased this single wall oven through Home Depot, was OK at first but the self clean usually didn’t work and the clock didn’t keep time. After less than two years the oven started beeping over and over, blank display and wouldn’t turn on. ZLine recommend I contact a service technician as they don’t have authorized repair contractors in my area (Denver). Technician obviously wanted nothing to do with the oven when he saw the brand, told me it needed a control board then gave me the run around about how he couldn’t get parts. I ended up purchasing a control board directly from ZLine which did not fix the issue. Contacted ZLine again and they told me if the board didn’t fix it the oven is probably not repairable but I could purchase another control board if I wanted to rule out the possibility the one they sent me was bad.

First - the nicest people are in Cust Svc at ZLINE. Second - they understood my range hood issue and quickly determined the parts that I needed. When I was anxious about installing them, they assured me that the install was "plug & play". They even send 3 short videos on how to install. Third: Most importantly - they stand by their amazing products - I've purchased 3 range hoods for 3 different remodels. They are powerful, easy to clean - I can't find anything bad to say about the hoods. I'm usually not a big believer in writing reviews- but this one is so easy to write as it is 100% true.

She was very friendly. She knew exactly what I needed. had great customer service.

The company does many things well, but the Customer Service teams are amazing. I worked with multiple people and every person I worked with was extremely kind, very knowledgeable, understood urgency, had the ability to listen, had empathy and overall the best customer satisfacation I have ever encountered. The team was eager to please, and very helpful, and provided the best overall solution. Amazing team! Thank you so very much.

From my initial phone call, to emails, everyone was extremely helpful and quick to respond. I even received a phone call a couple hours later to verify what I had, and what I needed to order. Customer service is amazing. Even though I bought my range hood about 5 years ago, they were able to find my order almost immediately. VERY pleased with everyone in Customer Service. Thank you.

I’ve never had a better experience with Customer Service. They were professional but friendly and they went above and beyond to solve my problem. It’s rare anymore to get service of this caliber. Thank you ZLine for making me feel like you really cared about my problem!

Quick response on delivery problem on an online part order with an immediate explanation as to what occurred. Always the Best customer service!!! Very happy with my Zline frenchdoor refrigerator/freezer.