Z GrillsReviews of zgrills.com

Account # 35727 TR It’s been over 2 months since I bought a Zgrills and can not use it. I spoke with tech department and we figured it out that the controller is bad, they said there going to send a controller but never did at all. It never worked from when I received it to this day still don’t work at all. Also I received it with a big dent on the lid that they blamed the deliver driver. It’s sad that they don’t email or call because now they have my number and the problem with the grill is the lid and the controller. I gave them more than enough time to fix this now I’m going to put a complaint with the Better Business Bureau and send them emails and the pictures what they need to fix. This grill has a warranty but they don’t follow their own word on fixing it. I need a new lid and controller to get this fixed. They know about it but this whole week I sent them emails but no response, that’s sad. I was planning to use it for the July 4, 2021 celebration. I missed Mother’s Day I missed Father’s Day And now I’ll probably miss July 4th I need my grill parts please send them to me. I greatly appreciate if someone could send to me. Please send replacement parts. Account #35727 9703643409 Thank you TR

Hello I purchased a ZPG 700E about 3 years ago. The 1st year I stored the grill in my garage and had no issues. Last year I moved the grill to my patio and it started to have auger clog issues. Moisture would make the pellets swell and clog the auger. I cleared this many times and actually stopped using the grill as I have 2 other brands that do not have this issue. This summer I started using the ZGrill again and had no problem until we had a thunderstorm. I contacted ZGrlls and their answer was to empty the hopper after each cook. That's crazy...why have a 20 lb pellet hopper if you cannot use it more than once. They have a poor design. There is a air gap between the pellet hopper and the fire box that lets rain and moisture into the auger shaft. They have to fix this or redesign. Seriously this pellet grill is more trouble than it is worth and I have 2 other brands that do not have this problem!

I’ve had my Z Grill now for about 2 months and really like it!! I’ve cooked beer can chicken, ribs, pork shoulder, etc without a problem! Purchased the thermal cover for those cool spring/fall days and it works well!! Temp control hasn’t been an issue so I’m very happy!!

I've been in the market for a pellet grill ever since I heard about them on the Dan Patrick show. I learned about the Z grill while watching NASCAR and purchased one during a flash sale. I couldn't be more happy with it. It was easy to put together and it made me am immediate grill expert. I've smoked pulled pork, chicken and tri tip and they were all delicious. Can't wait to do a brisket. Also have grilled steaks, burgers, vegetables (which come out really good) at higher heats and everything comes out delicious. I would highly recommend the grill for its price and performance!

Have the ZPG - 10002E model. A decent grill for the money. Purchased in March 2021. The grease catch pan warped on my very first use. It also needs to be a little longer to fit properly. Had to bend it a tad to make it work. After 5 smokes, had to replace the Thermo probe as it was showing 50* cooler than the actual temperature. We use it as a smoker rather than a grill. Difficult to get a good sear compared to a traditional grill. Would like to see a heat proof seal on the lid to keep more of the smoke traveling across the meat & out of the stack, instead of escaping everywhere. It's a very sturdy grill. Although I do worry about the handle being attached to the pellet hopper, which is where the auger begins. Concerned the auger may eventually bend with moving the grill too many times. Have smoked 3 briskets and many racks of beef and pork ribs. Having a pellet-fed smoker helps tremendously with not having to tend to keeping the heat regulated. Smoked a brisket for 15 hours. Started at 10 PM. Went to bed. Got up at 6 AM and the hopper still had plenty of pellets. The temp setting has preset temps. Would prefer to be able to select whatever temperature I want.

I ordered a 700D3 in late may delivery was quick, assembly was easy, however the grill still is not working, I was told to change the fuse, done, I was told to reconnect the plugs that they showed me in pics and a video, done they were not apart. i have called numerous times daily and have emailed. my last conversation I was told a supervisor wanted to speak with me but was in a meeting.. I did not ask for this , but told them they could email me, I dont have ready access to a phone while i am working and the time differences makes it more difficult. I simply want them to replace the hopper and insure that it is ok before the send it to me, the types of work they expect a customer to do is not within my skill level. I would like to have this up and running by the 4th. but have my doubts that they will honor their promises.

I purchased the Z Grill ZPG-450 and followed the instruction included with the grille. Upon turning on the swith received an error code E-2 (temperature dial security alarm?), turn back off, turned back on to Smoke position as directed, experience heat but after the 1-2 minute time period the auger did not move as per instruction. Next day, turn unit back on, auger worked, Instruction are to turn off and wait 10 min and fill hopper with pellets, turn to high heat, auger work, instruction say to wait for first pellet to come into fire box, after 5 minutes, no pellet and no auger movement. Called Customer service no and waited on hold and then instructions were to leave a message. I called at 5:06 CDST and the Office is to be open until 5:00 PM California time, plenty of time to respond. Then emailed also. So far, NO GOOD. Be warned!

After a year of research... I narrowed my pellet grill choices down to 2... Z-Grills and Traeger Grills. I went with a ZGrill Large size... my neighbor went with a Traeger. We are both very happy... we can grill, bake, smoke, etc. I have eaten the best steaks, fish, pizza, etc. this past 6 months!!! Only difference was the price... Z-Grills are about 37% less. I think my neighbor wishes he bought a Z-Grill! I am a fan for life!! I LOVE using my z-grill... it's more than I ever hoped for!!!