Z GrillsReviews of zgrills.com

I have had an excellent experience with ZGrills to date. I will say there was some delay in the shipping which was confusing, but with a little patience everything did work out and I received my Blind Box grill. Building it took me a little longer than stated (about 2 hours) but I am very meticulous, and I was happy with the way it went together. Everything fit perfectly, and the instructions were very good. Now- to the real test - I cooked for the 1st time yesterday (after going through all the initial startup procedures, which all went exactly as explained in the manual) . Food came out great! Temperature control was a bit hectic (set at 225 and it varied from about 230-300 during my approx 2 hour cook time) but there are enough settings so that I am confident I will be able to work that out as I try different foods and settings. Overall I am very happy with my new ZGrill, and I would recommend to others. Going with 4 stars due to the temperature variation - plus, there is always room for improvement for everyone! Also - as a note - I have communicated with customer support with questions and they have always gotten back to me in a timely manner and been helpful.

I have left numerous messages never received a call back, I wrote emails nothing but ridiculous responses. Live chat won’t even work for me? Dissatisfied with my purchase, regret my purchase! If I would be given a serious response I most likely could deal with the situation it lack of respect from zgrill to its consumers is a joke…. remember if it weren’t for us you wouldn’t be were you are…. My first smoker experience and now the whole thing is ruined …. So excited at first and now zgrill took money and now my excitement…. poor poor poor!

Purchased blind box deal on June 19th 2021. Received conformation of my order #41503. I had the understanding that the grill would not ship until around July 1st. I checked my order status on the 1st and it shows as shipped. I waited a few days because of the holiday and received a follow up email stating the grill had shipped on the 6th. I tracked the FedEx number and as of today the 11th it's still showing a pending status. I have sent multiple emails to support. I have asked multiple times on online chat. I have even posted on facebook asking them to locate my grill and tell me when it will arrive. I've been told oh it did ship out but the info on FedEx and there website hasn't updated. I've been told give them several days and they would check on it. Bottom line is FedEx hasn't picked up the grill as there isn't an origin scan with FedEx. It's sitting on a dock somewhere and no one can give me a straight answer. I'm considering canceling my payment and just going somewhere else.

I have had HORRIBLE customer service. I keep getting smart a$$ email replies telling there is nothing that can be done. I have called 13 times now and left 13 messages and noone is calling me back. I CAN NOT use the grill over 350° or it just makes an awful smell. I followed the initial burn in instructions to the letter. I have done the burn in process 11 times and counting and customer service just keeps saying do it more do it more. Absolutely awful and horrible Z Grill experience. I can't see me ever owning another Z Grill. The way I'm being treated is almost laughable. So angry at Z Grills.

I have had my 700D for about 4 years now, I have used in in sub zero weather, rain snow you name it and it has always cooked to perfection every time. You'll always hear of pit bosses blowing up or people tell you to buy a more expensive product that is "superior" is wrong. You simply cannot beat quality for the price and if you do end up having a problem under warranty, they will stand behind what they sell.

The grill itself has been pretty good so far. Had one small issue with the auger pellets igniting when going from high to shut off. Stepping down to 250° then shut off seemed to help that. The only reason for less than 5 stars is because the cover it came with is terrible quality. It ripped in the first month and within two months is was sun faded. Now 6 months later the cover is completely sun bleached on the top. For what you pay for this grill it gets the job done.

I have had a 700E Model for over a year and it works perfectly. Anyone that says otherwise is full of sh**.

We ordered a zgrills 1000E and received it on 6/22. Upon opening we noticed the lid has a large dent right in the center, the front tray is also dented. The bolt for the wheel does not have threads so can’t be used. We have called SEVERAL TIMES and left several messages with callback phone number and have no received a call back. I tried the live chat and it’s obviously not live because nobody responded. We are hoping ZGrills makes this right but it is looking like we will also have to file with the BETTER BUSINESS BUREAU and file a claim with my credit card company. We would like to return the grill for a full refund or if they can send us the parts OVERNIGHT then we will keep it. Very disappointed with the customer service and would not recommend at this point.