Z GrillsReviews of zgrills.com

Contacted them about my broken grill chamber handle. Prompt customer service and got me exactly what I needed for my replacement part.

This was my first pellet grill purchase and I couldn’t be happier. My order arrived quickly and accurately with plenty of communication from Zgrills. There were plenty of payment options to make the purchase process simple. The grill was very easy to assemble with the instructions provided. The burn in part of the instructions was a little confusing, but no issues. Cooking on it has been a cinch. Near perfect temperature control. The app is a little glitchy and does not seem to be actively updated, for example, some of the information during the cook overwrites other information and all information is not clearly visible on the screen, but the main items (temp control, probe temp, etc. works fine. After about a year, the controller went out. I contacted customer support, and in less than a week I received a new controller under warranty. The support team was super helpful with clear and concise information. It is an electronic item and, as such, failures can be expected, the important part is how well they stand behind their product and assist in a resolution. For this Zgrills receives and A++. Thank you Zgrills team!

Had a chipped cooking grate, contacted them and within the day I have new grates on arrival for free. Now that’s what I’m talking about

Hi my name is Ron Hayes, After a week wait on my tempture control or I contacted Z-grills again because I never received my controller. I contacted the girls the second time the lady I talked to this time said they were out of stock of what I needed so they was going to send me the updated version of my controller and because I didn't leave any emails or phone calls or text messages telling me that they were out of the controller I was requesting she said she would send me a temperature probe for my z grill. I waited approximately another week for my controller expecting the probe to be with the controller but I did not receive the the probe just the controller. Maybe it will come this week but I really don't like having to take my girl apart again and again. The lady I talk to you on the phone I did not get her name or I don't remember her name but she done a wonderful job and assisting me. I'm going to try to call them again this week to see if the probe has been sent out. Thank you for the trouble and your time and assist in me with the problems have a great day.

Customer service tech Alice was excellent at finding a solution to the problem I had. Couldn’t be happier!!

Excellent product at a great price point. Getting up to temperature does take a little time. Great customer service.

The design and build quality of the ZPG-7002C is excellent and the accompanying documentation and manual is very clear and easy to follow. But I sent a couple of emails to Z Grills with questions about the firepot and ashes, and only got form letter responses by email, not addressing my specific questions. That is disappointing. Wish there was a way to communicate with an actual person there.

I love my ZGrill! The only reason for the 4 star is that I have had a few issues with the temp probe and auger. That being said, the customer service has been phenomenal! I provided my serial number and order number and they never batted an eye and shipped what I needed!