Z GrillsReviews of zgrills.com

I got a mystery box , easy setup, lot’s of smoke. I Contacted customer service, due to we do not use any social media, to receive free Protective cover. Company backs it products. Yvonne Thomas

Upon receiving shipment of the grill, the unit did not operate after assembly. Thus, began a very frustrating process of getting ZGrills to help out. They never answer their phones and do not return phone calls. For electronic messages I left on their website and via email, their responses were not fast, and, more significantly, looked like they did not carefully read what I wrote. Their responses ignored important items I described and requested help with. Generally, I try to play my part, be helpful in the process, forgiving of small things. But, ZGrills lost my business. Even though their product looks like it is designed well, their customer support is so incredibly bad, it offsets any good things about the product. Don't buy from ZGrills!

We bought the blind box and they advertised a free cover. IT IS NOT FREE! They want you to post online about the grill THEN you get the cover. Also they say this will be the lowest price on this grill. DONT BELIEVE IT. The grill we recieved is a $100.00 cheaper now. Don't get ripped off like we did! We called customer service and they said that they would call us back. NEVER HAPPENED

Good Morning, I hope you and Yours had a great Thanksgiving. I would like to share an experience That I had and that I am having with your company. It all started on November 6th, 2021 I purchased a Blind box and a mystery box along with 2 bags of pellets. When I got my product I got my grill first the box was destroyed the tape was open the grill was scratched and dented. I emailed customer service and here started my bad experiences with you company I'm talking top 2 worst customer services I've ever dealt with in my 40 years on this planet. They asked for pictures and that's fine standard. I wanted to make sure I wasn't lying, So I sent the photos. The response I got was not what I expected. They acted like no big deal and brushed it off and offered me a 50 dollar discount. This is after waiting 2 days for a reply. I get China is in a different time zone but unfortunately I thought this was more of an American based company one of the reasons I gave it a try. Between this time my mystery bag showed up with a generic fedex bag that was open as well and had a Bamboo cutting board inside that was it. So I got on customer service again hoping for a better conversation. That didn't happen at all. It took a day to get back to me. He argued with me about missing items and ruined my mystery box by showing me what was supposed to be inside it, not taking my word what was inside it. I had gotten 1 of 3 Items. I had just given up dealing with your customer service at this point, Fast forward 2 weeks or so (And Remember the Damage I had Reported) Second time using the grill I go outside to smoke some meat for Thanksgiving and I hear a horrible noise from the hopper and the auger is not turning. So needless to say I wasn't able to use my Once used grill that has maybe 45 minutes on it. So begrudgingly I got a hold of customer service knowing full well how bad they are and they actually accused me of doing something to the grill. Never mind the fact I told them there was a large dent in the hopper when I very first contacted them. He then asked me to disassemble my once used grill's hopper. I don't feel like that's my job. I also have zero trust in the company at this point and I think you guys would void my warranty saying I broke it by modifying the hopper. So anyways I'm on a day waiting for a response I'll most likely get it whenever China's working hours resume so around 7 or so of my time. I don't Know if you even bother to read these emails But I just wanted to give you my experience and know that I will NEVER order another product from you guys again and as soon as this grill is repaired I will actively try to sell it to purchase a better made grill that last more then 1 Grill and whose Company actually cares about their customers. I chose you before Traiger obviously that's a mistake I won't make again.

Originally ordered the blind box, then decided after the order to change it to the L600D as it was the same price as the blind box and it’s the one I wanted. I emailed customer service and got a response on a Sunday confirming they will change the order. It shipped Monday and arrived Wednesday (was the correct model) outside of many of the components covered in oil to prevent corrosion, it went together in a little over an hour. Did the break in and it’s ready to cook. I’m thoroughly impressed with the build quality and ease of assembly on the unit. I’m looking forward to cooking a ton on it. On high, the temp hit 450-460 and stabilized with the outdoor temps in the 50’s. Pretty darn happy so far!

This product is awful. Constant error codes that shut off cooking half through a smoke. Customer service is a joke. It’s an answering machine that never returns a call. Filing a suit in small claims court.

I ordered a blind box in the beginning of October. Shipping was fast and it was easy to assemble. I have used it about 5 times and it does what it is supposed to. When putting it together I noticed the wheels were cheep blow molded plastic and there was a ton of play in them. Which caused some unstability. I was rolling it out to used today and one of the plastic legs just fell off as there is nothing to attach them in the tube. Super annoying. In comparing to similar priced units this one just feels cheep and lacking features that come on other brands. I have enjoyed eating what has come off of it. I hope it lasts.

I purchased a FLAGSHIP 700D4E from zgrills.com in August and have only been able to use this grill 3 times. I followed all instructions to a tee. The first issue I noticed the grill would not hold temperatures. The second issue was the pid display began scrambling the numbers on it and cutting off after 5 minutes of use. The next issue the pid display went blank. It lights up but doesn't display anything. I emailed Zgrills on 10/17/21. I never received a response back. It took 2 more emails and atleast 4 calls to customer service in order to get a response back via email. Keep in mind zgrills customer service is an answer machine that you will not get a call back. After playing email tag for another 3 days I was told my controller unit was bad and I would have to replace it. Oh and to watch a YouTube video on how to do it. What!!!! $700 grill used 3 times and now I am doing qc work that should have been addressed at the factory. This brings me to my next issue. I was told I would have my part this week of 11/4/21. I have emailed zgrills 3 times and guess what no response. I was truly fooled by the misleading reviews on websites. Do yourself a favor and buy the real thing. My friends have had minimal issues with Traegers and if they had an issue it was resolved in a timely fashion. Zgrills is a money grab. Their customer service is a joke!!!