Z GrillsReviews of zgrills.com

I purchased a new 450B grill for my husband for his birthday. The grill came missing the 2 side plates that go in between the legs of the grill. Since this was a gift this was disappointing. I emailed customer support and called and was only given the option to leave a message. The chat shows offline but it is during business hours?? I need these 2 side plates sent out. The order number is 80551. Update- I was contacted by someone from customer service via email on 1/9. However they said the parts will ship “if” they have them. If they have them? I paid for a grill with all of the parts. I expect to get the parts that were supposed to be a part of the package to begin with asap. If these parts were not available at the time of shipment, I should have been contacted before purchase for an alternate option.

Bought a new Z Grill for the holidays. Assembled it and got an immediate error message. Called customer support five days in a row, never talked to a live person and left voicemails daily. No response! Even tried a live chat, which wasn’t a live chat and finally got an email response. Completed the suggested “correction steps” and still have the same error! Lucky for us, the retailer we purchased it from has agreed to refund our money. Will NEVER purchase this brand again!!!

SPEND THE MONEY ON A MORE NOTABLE BRAND, THIS ONE IS NOT QUALITY. Defective product from the start. I've had to replace the chimney cap 4 times in 2 years, each time taking several months to get me the part. The drip pan was to small coming out of the box, they wouldn't replace it so I had to bend it manually to get it to fit (sort of.) Customer service can take MONTHS to reply to emails. I've asked for a full refund several times, I spent $600+ on a grill that has be unusable more than it has been usable. I don't see an option to reply, but I worked with support@zgrills. Regarding the drip pan, it isn't covered under warranty when the one you sent didn't fit!?!? as in you sent the wrong one or a defective one? How does that make any sense?

Received my grill last night 12/6/22. found the lid and the chamber to be damaged. I emailed you right away. that was at 6:30pm. I also called a left a message. I got an email at 2:30am telling me to hammer out the dent in the hood because a replacement is on a two month B/O. or A $50 credit or 2 bags of pellets or I can wait on the lid. I answered the email and I also called and still have not had a response back. I called and left voicemail. I emailed. NOTHING BACK. Update. They finally got back to me. Customer service must be based in a different country. They are sending replacement parts.

I have had my Zgrill 1000E for 2 years and have noticed that it’s rusting out quickly the bracket the holds the drip pan, the drip pan and the fire box. I just replaced the fire box, but can not find the bracket the holds up the drip pan or I would have replaced it too. My Treager was a much better grill. Would not recommend the Zgrill. The grill has always been stored on my open porch and not it the open elements.

This Z Grils is a complete piece of Junk; no customer service at all, and the unit is made of junk metal parts that will not hold together; poor design; the unit is wobbly when moved and leans to the grease drain by design, at least what the person who answers the phone said. Since you can not get support for this poor design, we will need to get some steel and reinforce the design ourselves. Z GRILLS-10002E × 1 ZPG-10002E, would not recommend buying this Z Grill, JUNK.

Got my zgrill almost 1 year ago. Used the grill maybe 4 times. Wanted to use it more often but was always having issues. Kept throwing error code for high Temps. So I called customer service and no answer. Called maybe 10 time and left 4 messages. Never got a call back. Sent numerous emails and finally got a response at 3am?? Explained the issues I was having and they said sounds like a temp probe issue. I said we'll send it to me. There response was just wait for it !! So I called and emailed again with no response then a week later finally emailed again and got a response 15 hrs later to tell me the temp probe is on back order with no date to restock. This is unacceptable. I have a 700$ grill I can't use. I wouldn't recommend buying a zgrill. The customer service is the worst I've ever dealt with. I tried calling again and no answer so I kept calling and one lady finally picked the phone up she sounds like she was sleeping. I went on to explain to her what was going on and she told me there was nothing she could do for me and had no options to help me resolve the issues. I asked to talk to a manager and she said there were no managers? I am really disappointed with the customer service and would never want any one to go through this problem. Stay away from zgrill.

They have no customer support. The only one you can talk to if get any one is a woman who knows nothing about their product. When you ask her to speak to her supervisor she wont let you. I have sent photos by email she can't find them when I talk to her. My problem is the grease pan rest on a welded angle Iron that is supposed to direct the grease in to the grease bucket. Its welded crocked so the grease runs in to the pit not the grease bucket. Her answer is just bend it up. It's welded.