Z GrillsReviews of zgrills.com

Fabulous product well made and does everything you could ever ask for could not be happier with it I can’t say anything about customer service as I had no issues but you will not be disappointed with the bbq awesome

Great company! I needed a part for my grill and the customer service was amazing. Fixed my problem and sent me the part within 2 days.

Excellent costumer service. I received a smoker as a gift and had no receipt for proof of purchase. Needed a new temperature sensor and they send me one for free. Thanks again!

Purchased the 8 in 1 pellet smoker. Received damaged grill right out of the box. Reached to to customer service by email, because when I call at random times no answer, always goes to voice mail. Chat is never available. So I am forced to email. I sent them pictures and The email I received back, said we don't have replacement parts, but can offer you two bags of pellets. Like, seriously? I can't attached the handle to the side. What is pellets going to do to remedy that. And the hopper lid is so bent, there is no fixing it. The representative told me to try and bend it back. And the main lid still has a gap even after being told to adjust it. Z grills you have to do better. Your warranty policy states you will either repair or replace any manufacturer defects. So please fix this. UPDATE, the agent Alice will try everything to not fix it and put it off on the customer, such as having to purchase screws from my local store, etc.... I already put out of pocket money towards repairs. Such as buying new seal tape to try to fix the gap in the lid, etc. I wish I could post screenshots of their email responses. :( Z Grills this was an authorized seller, so your warranty still applies. The shipping box was not damaged, the item was not put together correctly, which ended up causing damage. This is poor workmanship. Let's put blame where it belongs, on the manufacturer for not inspecting and correcting. They were sent pictures as evidence.

After having my smoker for a year, I ran in to my auger motor burning out on me. However, the customer service at Z Grills is bar none the best I've ever had with any company! They sent me a new augor motor because it was covered under their 3 year warranty without any questions. I installed the new motor and it works perfectly. Thank you so much!

Grill delivered with some damage and a missing piece. I could live with the little bit of damage from delivery and asked zgrill just to send the one missing support bar for the frame. It's been over 8 months now and they keep telling me that they don't have the part in stock and its in backorder. After 8 months, I don't but that excuse. I would rather have the lie to me and tell me they have no intention to send it to me.

Got my grill via blind box. Got the 550. The quality of the unit is low. It was easy to put together. I noticed the temperature bouncing around a bit to the high side. I also noticed that there is very little smoke unless you turn the dial to SMOKE. I figured it would deliver a bit more smoke at 180 and 225. The ribs were good but not as good as when they come off my weber kettle. It is nice to be able to basically set it and forget it but for a better flavor and cook again the Weber Kettle cannot be beat!!! Hoping the temps regulate better on the next cook. Stay Tuned!!

I had my grill for 4 months. I bought it from H‑E‑B here in Texas. The pellet box caught fire while not in use. Luckily my neighbor saw it and put it out when I was not home. I called H‑E‑B about a replacement and they said after 30 days it is a manufacturer warranty that needs to take place. I called and emailed Zgrills. They were willing to replace the box but nothing else. Trying to take the old box off with screws that are stripped is impossible. I shouldn’t be having to do any of this. I asked them to give me a refund or even a full replacement and they said no. $600 down the drain. I would go with something more reliable and with a warranty service in which you can depend on.