Z GrillsReviews of zgrills.com

In June of 2022 I purchased a ZGrill Tanana 460. It worked for less than one hour. I attempted to contact customer for over a year. I was finally contacted back June 14th 2023. I gave all the required information and was told the part needed to fix the grill would be shipped in 1 to 3 business days. It’s been almost 3 weeks and nothing. Do yourself a favor and stay clear of this company. They do not care about customers.

Absolute worst customer service. I requested a return label for my unopened, unused grill. They gave me a runaround for 4 days sending nonsense answers via email. Completely unprofessional and rude.

Got a new grill delivered on Saturday, it was damaged. Contact there support, they are closed on the weekend so had to send a message to support email. Got a message at 2 am Monday asking for pictures. Sent them first thing when I got up. Never got any confirmation they received them. Left several messages. I received a call around 6 (mountain time). She said that the barrel that was damaged is out of stock, but she could offer me $100 if I keep the grill. When I turned down the offer she up it to $150. Not worth it to me. I was told they might have it in stock after the 1st of next month. She said she would call me in the morning the next day because the parts inventory would be updated. I did not receive a call until near 6 pm. I was eating dinner with my family and could not answer. When I called back 12 minutes later no answer went to voicemail mail again and no call back. I have left 3 messages today because no answers the phone, not even once. I feel they call late in the day hoping to miss you and when you call back they won’t answer or they will be closed. The text option on there website is never attended, the support email only responds in the middle of the night, if you get a response and the do not answer the phone. I’m out of options. I just want a undamaged grill that I have already paid for, in a reasonable time or a full refund and them to pay for it to be shipped back.

Wife bought me a 450b smoker for fathers days. Called a million times and left voice message and even email them. No response Dnt waste your time and money on this product.

DON'T BUY Z-Grill products!!! They have absolutly no customer support.

This grill malfunctioned after 10 uses and the company does not stand by the product. Good luck getting any support from this Chinese rip off company. They do not stand by their warranty

I am preparing a warranty fraud report for The Attorney General of Florida. This California company does not return calls pertaining to warranty. I have the time and resources to assist the Florida AG in pursuing TGESE fraud artists.

Had used grill for 5 months with no issue. Began to have large temperature fluctuations and high temperature error. Contacted zgrills and sent new temperature probe to remedy the problem. The only issue was it took a little over a week to receive the part, and missed being able to use it over memorial day weekend. They need to expedite shipping of warranty parts.