Z GrillsReviews of zgrills.com

12/14/23 Update - Again don't fall for their fake customer support response. Called again last Tuesday, promised a call back by Thur or Friday they would try, but definitely by Monday. No call, no email, no text. Called again Wednesday, again customer support offline via chat during their posted business hours. Phone support unavailable, finally get through and no answers. We don't have anyone in accounting for the last 4 months that knows how to cut a rebate check was the response. I asked to speak to somehow in higher authority since I have called more than 4 times with no resolution and there is never anyone available or that will call back. 12/07/23 Don't fall for their canned customer service concern response either, it's all a sham for public view. They have my chat customer service request from Aug 25th(Kimmy), no response. They have my email customer service request their chat agent told me to follow up on if I didn't hear anything on Oct 20th. I finally had to call 12 times on December 6th to actually get someone to answer(Keisha?) since their chat customer service was offline with no agents during their normal business hours they posted. Agent stated she was doing me a favor and would try to get back to me by the 11th. What kind of company that is 17 weeks past the delivery date they gave and have been contacted 3 times about, still may or may not get back to you in 5 days. Plus you have the certificate redemption date below,. It's be easy enough to check who has that date and whom you haven't issued a check to. Again now imagine you need any type of warranty support. Good luck!!! 12/04/23Bought a pellet grill with a rebate program directly from zgrills. They said rebate would be processed 8/7/23, but they need 8 weeks from then to process. And then another 3 to 4 werks to mail. 12 weeks to just cut a check, imagine the lack of service you get when you need warranty assistance. Now we're 17 weeks past that. Chat support is not helpful and usually offline during their posted business hours. Phone support is non existent, and if you happen to get through to someone very unhelpful. Say they don't see the previous contacts. Agent said she would do me a favor and check on the status. What??? A favor of actually getting some customer service. Sounds like it's lawsuit time.

I’ve had my Z Grill for just over a year - did a ton of research before pulling the trigger on my first pellet grill and went off the recommendation of a buddy who liked his. I have not been disappointed - it holds temperature well (even when I have a second temp probe to monitor what it says on the screen) and is easy to take apart and clean. Would recommend for anyone looking for a well made pellet grill built to last.

Bought a grill 5 years ago during their rebate offer. I absolutely loved it, and raved about it to everyone I knew. Auger died twice in 4 years. The second time it died (Summer 2022) I asked if I could apply the rebate I was due in Summer 2023 to their new 1000 series grill. First off, it took WEEKS of calling customer support to get any kind of resolution. Secondly they asked me for the same info again and again and again. I was told 5 years ago they would have all the rebate info, yet I was asked for it constantly. I DON'T HAVE IT! I never got it, and when I asked for it I was NEVER provided with anything! I eventually gave up and bought a Reqtec grill instead. Summer 2023 has come and gone and no rebate. Over the last 3 weeks I have left 6 voice mails, and 3 emails and no one has gotten back to me. Last year their "Customer Support" was a single person working from home. At this point I am convinced they just no longer have any kind of support. They owe me $299 and absolutely refuse to reply in any way. Zgrills grew WAY too fast and is now only concerned about their corporate partners and just don't care about anyone else. They are a perfect example of what corporate greed and a terrible company and should be avoided at ALL COST! Do yourself a favor and buy a Silverbac from Grilla Grills instead. They are the same thing as Zgrills, but don't cut every corner imaginable. Bonus, Grilla ANSWERS THEIR PHONE! I have talked to MULTIPLE reps there, they are always happy to answer questions.

I ordered this pellet grill on September 15th from Fingerhut and received it on September 22nd, got It from Fingerhut with no payments till November, needed a new pellet grill cause my old pellet grill i had quit working, cause 3 times in July it rained heavy, I left it uncovered with pellets in it, the pellets got wet and turned to saw dust and got packed together and made my grill not work after I cleaned it out, and I didn't won't to buy a new hopper for it to fix it, cause a hopper for it cost as much as just buying a new wood pellet grill, my old wood pellet grill was a Masterbuilt, after I bought this Z Grills pellet grill and use it for the 1st time, I didn't like it, I miss my old pellet grill, this grill is not the same and the cooking surface is not as big as my Masterbuilt pellet grill, after I kept using this Z Grills pellet grill everyday, i was starting to fall in love with it, i noticed this Z Grills pellet grill gave my meat good flavor, I could taste the flavor from the wood pellets, my Masterbuilt pellet grill didn't give my meat good flavor and couldn't taste the flavor from the wood pellets, it had my meat tasting like it wasn't grill with wood pellets, I should have gotten a Z Grills pellet grill from the beginning instead of getting a Masterbuilt pellet grill, at 1st when I bought that Masterbuilt pellet grill, I was looking for a wood pellet grill to buy online, I seen a Z Grills pellet grill, but didn't buy it cause #1 it costed too much for me and #2 I never heard of that brand and thought it was a brand nobody ever heard of, thought it wasn't a name brand grill, im glad I purchased this grill, I love it, should have purchased it sooner.

Called customer service, no one answered and sent call to voice mail, which no one returned. Filled out email template asking for help, no response. Was ultimately able to solve the problem with the grill myself. Like the grill a lot but you're on your own when it comes to customer service

Ran the grill a great deal, with amazing results. One technical issue but it was resolved with little effort or delay. Quality product and customer service

I have had this grill for almost a year we use it several times a week and have had no problems

From doing research on pellet smokers to actually receiving my grill I have always received stellar customer service. Grill is easy to put together and smoke’s everything so tasty.