Z GrillsReviews of zgrills.com

Response from Z GrillsMar 25, 2024

Dear Rahul, we deeply regret that you encountered difficulties while contacting our customer service. It's important to us that you receive the assistance you require, and we sincerely apologize if we fell short of that commitment. We have sent the email request, including a request for your contact information, to you through Trustpilot. Please don't hesitate to reach out. Your satisfaction is our top priority, and we're here for you every step of the way. Thank you for your understanding. Warm regards, Z Grills Service Team

Response from Z GrillsMar 20, 2024

Hi Fred! We are genuinely sorry for not getting back to you sooner. It truly wasn't our intention to overlook your concerns, and we understand how frustrating this must have been for you. We deeply value your experience with us and are here to listen and make things right. We have sent the email request, including a request for your contact information, to you through Trustpilot. Please kindly check if it is in the Spam folder. Your willingness to reach out and highlight this issue means a lot to us, and we appreciate the opportunity to make amends. Thank you sincerely for your patience and understanding. We are committed to addressing your concerns and look forward to speaking with you soon. Warm regards, Z Grills Service Team

Response from Z GrillsMar 11, 2024

Hi Adam. We are deeply grateful for the time you've invested in sharing your feedback with us. Please accept our sincere apologies if your experience did not meet the high standards we strive to uphold. Our hotline is available on working days; it is closed on holidays. Your understanding and satisfaction are of paramount importance to us. If it's not too much trouble, we would be most appreciative if you could provide us with the following information: 1. Serial number of the unit (format: ZPG700E22000123). 2. Email address. We look forward to hearing from you and resolving this situation promptly. Once again, we apologize for any inconvenience this has caused you. Warm regards, Z Grills Service Team

Response from Z GrillsMar 4, 2024

Hi Ramon! We deeply regret that you encountered difficulties while contacting our customer service. It's important to us that you receive the assistance you require, and we sincerely apologize if we fell short of that commitment. We noticed that our email support team has replied with a detailed message to your inbox for your previous request, which might also be in your spam folder. Please take a moment to review it at your earliest convenience. If you need further clarification or if there's anything more we can do to help, please don't hesitate to reach out. Your satisfaction is our top priority, and we're here for you every step of the way. Thank you for your understanding, and we hope the rest of your day is much better! Warm regards, Z Grills Service Team

Response from Z GrillsFeb 28, 2024

Hi Tom! We sincerely apologize for the negative experience you had with our customer service. Your feedback is truly valuable, and we regret any inconvenience or frustration it may have caused. Providing excellent customer service is a top priority for us, and it is clear that we did not meet our own standards in this instance. If you have any additional questions or if there's anything else you'd like to discuss regarding your order or experience, please don't hesitate to reach out to us. We're here to help and ensure your satisfaction. Warm regards, Z Grills Service Team

Response from Z GrillsFeb 28, 2024

Hi Matt! We are terribly sorry that you had issues when reaching out to our customer service. We hope you got the help you needed but if you didn't, we kindly request that you provide us with your contact information so that we can investigate the matter further. At Zgrills.com, we take the quality of customer service very seriously – it's our top priority. We are committed to resolving your concerns and making things right for you. We apologize again for any trouble this has caused. If you have any further questions or if there's anything else you'd like to discuss regarding your order, please don't hesitate to reach out. Warm regards, Z Grills Service Team

Response from Z GrillsFeb 26, 2024

Dear Gregory, Thank you for taking the time to share your valuable feedback with us. We truly apologize if your recent experience fell short of the expectations we aim to meet. We have taken note that you reached out to us via email last Thursday, and we want to inform you that our support team has since responded to your concerns timely. We kindly encourage you to check your email for our reply. We sincerely regret any inconvenience you may have experienced and want to assure you that your satisfaction is our highest priority. We are dedicated to rectifying the situation. We appreciate your understanding and cooperation in this matter. Warm regards, Z Grills Service Team

Response from Z GrillsJan 31, 2024

That's wonderful to hear, Rick! We're thrilled to know that your Zgrills has been serving you well over the years and has become a part of your weekly rib-smoking tradition. It's fantastic that Keisha was able to assist you with your questions and help with the replacement part you needed. We'll be sure to pass along your compliments to her for the excellent service. Happy grilling, and may you enjoy many more delicious smoked ribs on your Zgrill! Regards, Z Grills Service Team