Z GrillsReviews of zgrills.com

I have purchased and put together a ZGrill series 600. It went together well and I have done the initial startup of the grill and also went well. Will barbecue shortly. My complaint is their customer service! I have emailed and called them over the last two weeks with questions over which grill would be right for me, left messages to return my call - Nothing. So I decided on my research and picked the 600 series unit which included two bags of pellets and to receive via email their recipe book. After receiving the pellets, I noticed the bags indicated the pellets are treated and may cause cancer. I called three times for them to explain- no call but an email from Alice saying they are" totally chemical free", nothing more. So I wonder!! I was really excited about the purchase but due to their lack of interest of me a new customer, with some simple questions, I am walking carefully forward on my own and pray nothing breaks or there are no issues as I know they will not respond to my calls as the record has already shown. I am not the brightest light bulb on the street, but have been self employed with my own company for 35 years and we ALWAYS responded to our customers!!

This review isn’t for my 450a pellet Z Grill (which works wonderfully) it’s about the fantastic response from the customer service team. I had a situation that was brought to their attention and I was pleasantly shocked that REAL customer service does exist! They took care of my cover issue promptly Chris R.

I bought one of their newer Wi-Fi grills for smoking briskets and their app is not compatible and will not connect wireless to my grill. In fact. The model I bought isn't even on the app. Numerous emails to support replies back that they are working on it. All requests for a full refund are ignored. Not happy.

Every time I try to cook a steak on my zgrill it catches fire.

I wasn't familiar with the Zgrill brand and was new to the world of smoking meat. The reviews I read were ALL favorable. My smoker has never disappointed! The temperature holds steady and true and the hopper being large enough to hold enough pellets to smoke all night allows for smoking meat while I sleep. I have recommended the Zgrill to my family and friends and will continue to do so. Happy smoking 👍🏼

Customer Service not call back I've left numerous voice messages. I would like a number of a live person to contact at Z Grills to resolve our smokers issue. Thank you, Cathy

Fan don’t work hopper catches fire since brand new. They tell me they will send me parts for me to replace. So I guess I have to be a repair man when I buy new grill! Not to mention to waisted food!

Terrific and responsive Customer Service