Zero Gravity was founded with one principle in mind; to develop and deliver the safest and most effective anti-aging facial products to consumers across the globe. Zero Gravity is proud to be a prolific leader in the aesthetic devices market.
Zero Gravity (zerogravityskin.com) has 187 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
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Jose H.
The customer service representative I spoke to was so very helpful and friendly. The Zero Gravity team went above and beyond to answer my questions and walk me though the process to resolve my issue. I was really impressed with the level of service and response time I received.
Response from Zero GravityAug 7, 2024
Thank you for the purchase and kind words!
B G.
Absolutely terrible product - total scam. This same product sells for $100 on amazon. The MLM like sales people go to medical events and purport that this is a high end red light therapy and sell the products from $1,000 - $7,000. This Juvenis didn't last 3 weeks. When I wrote to customer service cs at zerogravityskin dot com Congratulations, you have successfully registered your product! Please print and/or save this email as it is proof of your warranty. Your limited lifetime warranty is activated if you purchased PERFECTIO PLUS or GLORIFICO PLUS. Your 1 year warranty is activated if you purchased JUVENIS. Then they would NOT serve the warranty.
Response from Zero GravityMay 16, 2024
not sure what you are referring to but if you reach out to our customer service department they will assist you the best they can.
phillipsbuttrey
After having my device for two years one of the lights turned off. After a bit of back and forth the company is now sending me a brand new device. True to their pledge on a lifetime warranty. I will give it 5 stars.
Response from Zero GravityMay 16, 2024
Thank you for your purchase!
fuck
Dont let you lur into their beauty store, its called earth and it is a scam big time. sellers are insane and you wont get eny help by theyr supportkontact because they will tell you they got nothing to do with the store. but it is a lie. and these....people should be visited by the police whereever they are! and dont by enything off theyr website its overpriced bull***** wich does absolutly nothing! if you want to get rid of some money rather burn it than give it to them scum....
Response from Zero GravityMay 16, 2024
Zero Gravity is a manufacturer, we do not have any Corporate owned stores. you will need to reach out to the business you purchased from directly.
Ann Harrison W.
Great customer service. They replaced my 7 year old device when it stopped charging even though I could not find my receipt. Very professional and courteous.
Response from Zero GravityMay 16, 2024
Thank you for purchasing our product and the kind words!
customer Boris S.
Excellent. They understand that I may not have all of the information that they require to fulfill their warranty but they assist you and are flexible
Response from Zero GravityMay 16, 2024
Thank you for purchasing our product and the kind words!
Janine J.
Helpful customer service, easy directions to follow for warranty replacement. Keeps customer informed and happy
Response from Zero GravityMay 16, 2024
Thank you for purchasing our product and the kind words!
Mr L.
I brought perfectio x from a Hermetise store in St kitts in Barbados while on holiday .Very persuasive sales man .Was told how to use it and followed this to the dot. My face became red ,sore and swollen ,i emailed the salesman who advised me to use the new cream he was sending me (this never came) i have asked for a full refund but no reply .I HAVE BEEN RIPPED OFF . Any ideas how to get a refund?
Response from Zero GravityMay 16, 2024
Zero Gravity is a manufacturer, we do not have any Corporate owned stores. you will need to reach out to the business you purchased from directly.
