Zero GravityReviews of zerogravityskin.com

I am beyond thrilled with the customer service I received from Zero Gravity. I needed to ask some questions regarding my Perfectio X and almost immediately received an email with a response. They replaced my wand and they made the process so easy and at the time, my life was less than easy. I lost my mom in March and I was in the process of moving my dad closer to me. I absolutely love my Perfectio X. My facial routine has has brought smoothness and an even tone glow to my face. I can't thank Zero Gravity enough for their amazing product and service.

Bought this immensely expensive Genesis Z with the vendor's promise of a lifetime warranty. Three weeks and just 4 uses later, the unit started peeling and cracking around the heat element. Contacted the company. They are happy to send us a new one as soon as we pay another $100!! This piece of cr@p couldn't last a month. We paid almost $10k for it. And they want another $100 to honor a warranty after it failed. We complained and, for what it’s worth, they offered to send us a new one without having to pay the $100 (because the unit was just recently purchased). Anyway, having used it for a month, it doesn’t seem to offer the benefits they advertised. With so much into it, for now, I guess we’ll keep trying. But not confident at all. (If it magically starts working, I’ll come back here and edit this review.)

I like it because it was easy

Good company, good products, good managers! I’m glad to know this company!

I purchased my Perfectio+ Gold device in 2017. It worked perfectly until about 2 months ago, August 2023, when the battery was not holding a charge. I contacted Zero Gravity and filed a warranty claim. Within a week I received a brand new device! Lily’s customer service was one of, if not the best customer service treatment I have ever experienced. Then I was shocked to learn that the lifetime warranty that applied to my original device also applies to the brand new replacement device that I now have!! Zero Gravity really stands behind its products! This product is expensive, but the results, plus the customer service and the extended warranty are absolutely worth it!!

Fast to respond, excellent follow-up, and true to their word on the warranty.

Horrible customer service. Do not buy this

I bought my device from Earth Tech Spa in Austin, TX. Got a discounted facial that was incredible. I must say BEWARE OF THE SALES PITCH. With the purchase of a $2,500. Glorifico, I was promised free facials (once a month) until the sun damage was repaired and that Barton Creek Square location would honor the appointments. I have had two (one more than I was allowed according to BCS) and asked to contact Itay at the Cedar Park location who had promised me the facials. He will not return my calls. I justified the price of the device with the facials but the promise was an empty, hollow sales pitch. Zero Gravity should be aware of with whom they allow to distribute their product.