Deborah F.
Terrible staff
Terrible experience with a member of staff in La Can̈ada shopping mall in Marbella Spain. THIS WAS A POP UP SHOP IN THE SHOPPING MALL ! Whilst demonstrating the collagen serum and using her hand held fan put too near my face and caught my hair in the fan. She proceeded to pull my hair out rather than turn the fan off. My hair was ripped out at the roots. Very upsetting experience !!!! I had to scream at her to turn it off !!!
Response from Zero GravityAug 31, 2026
Dear Deborah, Thank you for bringing this matter to our attention. We are very sorry to hear about the distressing experience you described, particularly the incident involving your hair becoming caught in a handheld fan. We would like to clarify that Zero Gravity does not own or operate any corporate retail stores at La Cañada Shopping Mall in Marbella, Spain. Zero Gravity is the manufacturer of our branded skincare devices, and the retail locations where our products may be sold are independently owned and operated third-party businesses. Additionally, the collagen serum referenced in your review is not a Zero Gravity product. Our company specializes in skincare devices and does not manufacture or sell the collagen serum described in your complaint. Based on the information provided, the staff member involved was therefore not a Zero Gravity employee, and the demonstration described was not conducted by our company. We do not directly control the staffing, sales techniques, or day-to-day demonstrations carried out by independent retailers. Nevertheless, we take any report involving the use of our brand seriously and appreciate you bringing this experience to our attention. Sincerely, Zero Gravity Customer Service Team


