ZenSupplyReviews of zensupply.com

Response from ZenSupplyAug 17, 2026

Hi there, thank you for letting us know, and we're so sorry for the frustration this shipping delay has caused, especially with a contractor already paid and waiting on these materials. We looked into the tracking with both FedEx and our fulfillment partner and unfortunately weren't able to find any indication of where the shipment went astray, so we've gone ahead and processed a full refund for your order. We've also sent out a replacement via Next Day Air so it reaches you as quickly as possible, and we've filed a claim with FedEx for the missing shipment. We know this isn't the experience you expected, and we appreciate your patience while we sorted it out. If anything else comes up with the replacement, please reach out directly and we'll take care of it right away.

Response from ZenSupplyAug 17, 2026

We’re pleased to hear our team was able to answer your questions and make the return process quick and straightforward. We believe a good customer experience includes being there when something needs to be resolved, and we're glad we could provide a fast solution. Thank you for choosing Zen Supply and for recognizing our customer service and return policy. We truly appreciate your business!

Response from ZenSupplyAug 17, 2026

It's especially rewarding to hear that we could help you locate a hard-to-find replacement that was unavailable elsewhere. We're glad the American Standard Edgemere toilet tank lid fit perfectly and arrived within a timely manner. Thank you for giving Zen Supply the opportunity to help with your replacement needs, and for sharing your experience. We truly appreciate your business and look forward to serving you again!

Response from ZenSupplyAug 17, 2026

We're glad we could make the ordering process easy and assist you in getting the Safety Technology International Mini Theft Cabinet Alarm you needed. Providing helpful, attentive service is important to us, and we truly appreciate you taking the time to share your experience. Thank you for choosing Zen Supply, and we look forward to assisting you again!

Response from ZenSupplyAug 13, 2026

Fast shipping is always a plus, and we're glad your Schlage ALX53 Rhodes entrance locks arrived quickly! We appreciate you choosing Zen Supply and taking the time to share your experience. Our team works hard to keep orders moving efficiently, and we're happy we could deliver on time. Thank you for your business, and we look forward to serving you again!

Response from ZenSupplyAug 12, 2026

It’s great to know your order arrived right on schedule and performed exactly as expected! We’re glad the American Security ESL10XL retrofit kit worked perfectly for your needs. We appreciate you taking a moment to share your experience and thank you for choosing Zen Supply. We look forward to helping you with your next order!

Response from ZenSupplyAug 11, 2026

Hi, thank you for taking the time to share this feedback, and I'm sorry for the wait you experienced with your order. A lead time of seven-plus weeks is not the standard we hold ourselves to, and I understand the frustration that comes with it. I tried reaching you by phone to discuss this directly and make it right, but wasn't able to get through. I've also followed up by email — please take a look when you have a moment. We're actively working on improving our lead times, and we appreciate you bringing this to our attention.

Response from ZenSupplyAug 10, 2026

Hello! Thank you for taking the time to share this feedback, and I'm sorry for the frustration caused by receiving the wrong color item, and damaged on top of that. That's not the experience we want anyone to have, and I understand why the wait afterward was especially disappointing. I'm glad we were able to connect and get this sorted out. To recap, we've sent a prepaid return label for the item and processed a full refund on our end. We appreciate you working with us to get to a resolution, and hope the rest of your experience with ZenSupply going forward is a much smoother one. Thanks again for your patience, and for giving us the chance to make it right.