ZenfolioReviews of zenfolio.com

Where do I start - firstly AVOID Zenfolio. I have moved to Pixieset after 10 years of being a loyal Zenfolio user. Zenfolio implemented an archive system, so photos just over a year old get moved there and it takes the best part of a day to recover them - they say up to 12 hours, which is a day to me as nobody will check in the middle of the night. I have found photos in portfolio galleries being archived, despite marking them up to never be archived. I maybe on an unlimited storage plan, but is far from that. I needed to access some photos urgently in a Portfolio gallery, I couldn’t so had to dig the hard drive out. If a gallery is archived, the thumbnail for the folder disappears, so looks very unprofessional, and appears to a customer as an empty folder. Had problems with password protected galleries, because a main folder contains archived folders, the whole main folder password can’t be changed, each individual folder has to be changed one at a time. Annual fee is £366, but they also charge 10% commission on sales, plus you have PayPal fees on top. In addition there are extra fees on downloads - 9p per image up to a max of 99p. So a £20 order of 5 digital downloads has a commerce fee of £2.73, plus 9 pence per image download fee, 88p PayPal fee. So profit is £17.27 Pixieset has zero commission, for the same order of 5 photos for £20 you just have the PayPal fee of 88p, so profit here is £19.12. Zenfolio are taking £1.85 extra per order. That soon adds up to hundreds of pounds a year in unnecessary fees - I already paid the annual fee! There have been no improvements in the 10 years on the classic plan, the website I subscribed to is actually worse now than than a decade ago because of the ‘archive’. If a customer wants to see some old photos straight away, they can’t. It is such a backward step. Customer support is often slow for replies, even then, they can’t answer properly because the system has gone to pot. The platform in general - when working fine is very user friendly to both me and customers, but Zenfolio have ruined it with their cost saving measures. If the classic plans are too costly to run, just discontinue them and admit you can’t offer what subscribers pay for. 10 years and I am gone. I used to recommend zenfolio to many, now its the opposite, don’t waste your time trying them out. Try others like me who has gone to Pixieset (other providers are available). By moving to Pixiset I will save around £600 a year with no commission and a lower annual subscription cost. Also, I suspect they have been inviting people to write reviews as there has been a number of 5 star reviews in a short space of time. I suggest reading them all, not just the recent ones.

The support staff always answered my questions and provided accurate answers and assistance.

very helpfull team .

you have gone over and above my expectations. alex has been THE BEST design help person i could ask for. he's excellent....our likely stories just really got started in december - lots more planning than we expected and the site is great....so thank you everyone at zf!

I loved my web page with Zenfolio! The choice of templates is excellent, and they are extremely customizable. Thank you.

Fairly easy to use tools for building a website. easy to set up a shop. The one on one service you get for free is simply amazing. The lad was so helpful. thank you

Zenfolio was my “goto” website platform for many years and always met my needs and more! The support is “top notch” and pricing is very reasonable for what you get. It was only due to retirement from photography that I ended my Zenfolio subscription as it is no longer needed.

Apart from offering a great building blocks website creator, Zenfolio offers the best customer support I have experienced. Not only great by digital communication they offer online meetings as well, to get you up and running fast. I can recommend Zenfolio to anyone who is looking to build a website.