Zenfolio Reviews | Read Customer Reviews of zenfolio.com

Zenfolio Reviews | Read Customer Reviews of zenfolio.com

Zenfolio reviews

302 approved reviews, newest moderated first

Donald O.
Feb 10, 2025
I had multiple issues with…
I had multiple issues with Zenfolio..mostly due to my not following thru with a couple.of things. I had the fortune of connecting with Eliina after contacting Zenfolio. Eliina was knowledgeable, courteous, professional, and mostly important...patient. She figured out what was wrong, corrected it and kept me informed at all times. She is truly an asset to your company.
Response from ZenfolioFeb 10, 2025
We really appreciate you taking the time to share your experience! It’s great to hear that our team could provide the guidance and support you needed. We’ll be sure to pass along your kind words, and if you ever have any questions in the future, we’re always happy to help!
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Oli W.
Feb 7, 2025
Not for professional photographers
I have been a Zenfolio user since early 2013, but I'm closing my account. Zenfolio charge me a yearly fee to display my pictures so they can be made available to my photography clients. However in recent years they have been quietly archiving the galleries (including the thumbnails) so that nobody can view them. It is possible to restore galleries from the archive, but this takes around 12 hours per gallery. If your galleries were organised into collections (Eg a wedding collection divided into Prep, Ceremony, Group photos, Reception), each gallery is now on its own in the archive; separated from collection. What a mess. If you are a professional photographer who requires an online gallery to show your years of experience to future clients, Zenfolio is not for you.
Response from ZenfolioFeb 10, 2025
We truly appreciate your feedback. We introduced Archive to keep up with the growing demand for data storage while ensuring the platform remains fast, secure, and affordable. By moving less frequently accessed images to Archive, we’re able to improve performance, and protect your photos in a state-of-the-art cloud environment. That said, we know that every photographer’s workflow is different. If Archive does not fit your business model, our Archive Exclusion tool allows you to opt out completely. This will restore all archived images to your account and prevent any future archiving. If you’d like to explore this option or have any questions, we’re happy to help!
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stan D.
Jan 28, 2025
Denise was great he helped me…
Denise was great he helped me straighten out some things on my webpage by explaining and showing me
Response from ZenfolioJan 28, 2025
Thank you for sharing your experience! It’s wonderful to know that Dennis made the process easy and clear for you. We’ll be sure to pass along your kind words—he’ll really appreciate them!
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Darrin L.
Jan 27, 2025
Customer service is quick and polite.
Customer service is quick and polite.
Response from ZenfolioJan 28, 2025
Thank you for your kind words! We're so glad to hear that you had a positive experience with our team. It means a lot to know it made a difference for you!
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Selim S.
Jan 27, 2025
Archiving Galleries was a nightmare
Archiving Galleries was a nightmare. Thanks God, everything is restored now. Please keep going as is....
Response from ZenfolioJan 28, 2025
Thank you for your feedback—we’re so glad everything is back on track for you! If you ever need any assistance in the future, don’t hesitate to reach out. We’re always here to help!
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SV
Jan 27, 2025
Calm instruction
Calm instruction, really helpful. I don't know of another business where you can link directly to a person so quickly and get instruction with a clear path to further assistance. Its really quite excellent. Thanks Zenfolio
Response from ZenfolioJan 28, 2025
Thank you for such a thoughtful review! It’s wonderful to know our team was able to make your experience enjoyable. If there’s anything else we can help with down the road, we’re always here for you!
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Mary
Jan 27, 2025
I don't even have enough good words to…
I don't even have enough good words to say about Alex!!! He is THE BEST!!! The BEST of the BEST!!! I've been working with him off and on to create our new website for about 5-6 months and he's been absolutely AMAZING to work with!!! I would give him 10 stars if I could--he is an absolute ROCK STAR and helped me create the website of my dreams in Zenfolio!!
Response from ZenfolioJan 28, 2025
Wow, your enthusiasm is absolutely contagious! We're thrilled to hear about your incredible experience with Alex. It sounds like his expertise truly made a difference in bringing your dream website to life. We'll be sure to share your kind words with him—it’ll make his day! Thank you so much! Wishing you continued success with your amazing new website!
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Jay J.
Jan 26, 2025
quick/fast.
quick/fast.
Response from ZenfolioJan 26, 2025
That is awesome to hear! Please know that we are only a message away if you need anything at all.
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