ZenfolioZenfolio founded in 2006, provides everything you need to build your ultimate photography business. Create stunning online photo galleries and a professional portfolio website in minutes. Share, proof, and sell your photos and videos online with one powerful solution. Grow your business with integrated tools that assist with booking clients, marketing and photo culling.
Zenfolio (zenfolio.com) has 302 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingInternet & Software · El Monte, California
Excellent
Internet & Software · Los Angeles, California
Excellent
Internet & Software · San Francisco, California
Excellent
Internet & Software · San Francisco, California
Excellent
302 approved reviews, newest moderated first
John
The customer service is excellent. Helpful, quick and thorough. Zenfolio is a fantastic service for event photographers. They provide all the web site and selling services and have marketing support.
Response from ZenfolioDec 26, 2024
Thank you for sharing this! It means so much to us that you find Zenfolio helpful for your business, John. Thanks for being part of the Zenfolio community—we’re always here for you anytime!
Paul
Customer Service once again Brilliant.
Response from ZenfolioDec 26, 2024
Thank you for your kind words, Paul! We’re thrilled to hear you’ve had another great experience with our Customer Experience team. Your feedback means so much to us, and we’re always here to help whenever you need it.
SHEILA
I ordered a few magnets with a picture of my wolf experience and the magnets came in all bubbly and not usable. You graciously made new magnets and sent them out ASAP. I receive them and they are perfect. Thank you so much for expediting this order and getting it to me as fast as you did.
Response from ZenfolioDec 23, 2024
Thank you so much for sharing your experience with us! We're thrilled to hear that your magnets turned out perfect the second time around. We truly appreciate your patience and understanding as we worked to make it right. Knowing you're happy makes our day!
Leo A.
Terrible. I cannot access my images because they have archived my galleries. I am about to lose a client. 24 hours they say and I’m still waiting. And it’s not a cheap website either.
Response from ZenfolioDec 23, 2024
We’re sorry to hear about your frustration with accessing your galleries. It appears our Customer Experience Team has already assisted you, but if you’re still experiencing issues, we definitely want to help resolve this as quickly as possible. Please don’t hesitate to reach out to us at [email protected], and we’ll prioritize getting this sorted out for you.
Alexandra S.
Terrible customer support. Slow to respond then refuse to help. Its a no from me.
Response from ZenfolioNov 28, 2024
We’re sorry to hear about your experience and understand how frustrating it must have been. Your satisfaction is important to us, and we want to make things right. Someone from our team will reach out to you as soon as possible to assist. Thank you for bringing this to our attention, and we appreciate the opportunity to improve.
Rhea
I dislike the fact that zenfolio doesn't reach out to let you know your account payment didn't go through at that time. I dislike not being able to reach a live person when you realize the issue has occurred and having to message with a bot or email customer service but it takes 24 - 48 hours for a reply.
Response from ZenfolioNov 28, 2024
We’re so sorry for the frustration you experienced—it’s never our intention to leave you feeling unsupported. I do see that someone from our support team was able to assist you and that your account has been successfully renewed, which we’re happy to hear. To help prevent issues like this, we do send email notifications and display alerts within your account if a payment doesn’t go through, but we understand how critical it is to have things run smoothly. Your feedback about reaching a live person is also very important to us, and we’re always working to improve our support options. Thank you for sharing your concerns, and we truly appreciate your patience as we work to provide the best possible service
Amy P.
Stay away!!! I am STUCK until I can transfer all of my photos to another hosting site. After 12 years I am done! The lack of customer service is disturbing. The good reviews on here have to be fake! Their customer service doesn’t exist! There is NO technical support. I’ve had a subscription with them for over 10 years. Don’t have a clue what plan I have. They keep claiming my plan doesn’t include phone support….but they can’t even tell me what plan I fall under. They refused to refund an order that I canceled 3 hours after it was placed, by a customer. Their “24/7” support is false advertising. My clients no longer have access to assets, they don’t have access to customer service, archived galleries are missing. Their restructure is a mess and they couldn’t care less how their current customers feel. They will do anything to not have face to face customer service. I can’t even get a photo to fall center on a webpage, it doesn’t save my changes….site kept crashing….their is no customer support for that either! My other solution is to us a link tree to another website. Stay away from Zenfolio!!!! They have CRASHED the way I run my website!
Response from ZenfolioNov 28, 2024
We’re truly sorry for the frustration and challenges you’ve encountered. After 12 years with us, it’s upsetting to hear that your experience has fallen short of expectations. Regarding the canceled order, we understand how disappointing this situation must have been. Once an order is placed and approved, our labs begin processing and fulfilling it right away—especially during this busy time of year. While this typically ensures your clients receive their orders quickly, we regret that it didn’t work out in this instance. We also recognize how critical site functionality and gallery access are to running your business smoothly. Please don’t hesitate to reach out to our support team if you need further assistance—we’re here to help. Thank you again for sharing your experience- it will only help us to improve.
Will K.
I would give a NEGATIVE 5 stars if that was allowed. I've trusted my valuable legacy family photos, about 250 albums over 15 years, to Zenfolio. Without my permission, they "archived" almost all my albums, making them essentially inaccessible in real-time. The iPhone app for viewing is now unusable. On my desktop (with 1 gig service) it takes minutes for pictures to appear when I open an album. Zenfolio has apparently started a new paradigm for their business but has not offered a pathway to update my account. I'm currently downloading my albums, one at a time (8 hours wasted so far) and will change to another hosting website than is actually honest and dependable once I've finished. My will actually mandates continued payment to Zenfolio after my death to allow family access. Next call- my lawyer. Shame, shame, shame.
Response from ZenfolioNov 29, 2024
We’re sorry to hear about your frustration and understand how valuable your legacy family photos are. To clarify, our Archive service is designed to safely and securely store galleries that are not frequently accessed. While these galleries are archived, they remain completely retrievable at any time. We communicated with our customers multiple times (via emails sent between August and October 2023) to inform them about this change. If you need assistance accessing or managing your archived galleries, our support team is ready to help—please reach out to us at [email protected]. Thank you for your feedback.