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Zadarma (zadarma.com) has 529 customer reviews on Five Star Index, with an average rating of 2.2 out of 5.
Also known as
zadarma.com
Website
zadarma.com
Category
Computers & Phones
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 96% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Es desesperante la programación..todo ticket...no te llaman y si llamas no te atienden...y las respuestas de los ticket contradictorias en función de quien contesta. Llevo 15 dias y todavia no hay nada concluido..NO CREO QUE AGUANTE EL MES.
Response from ZadarmaMay 11, 2026
Gracias por sus comentarios. Nos gustaría revisar este caso, pero no nos ha proporcionado ningún detalle.
Disponemos de chat en línea 24/7 para consultas generales y de carácter técnico. Los asuntos más complejos, que requieren la intervención de otros departamentos, se gestionan a través de un ticket.
Por favor, póngase en contacto con nosotros mediante un ticket en https://my.zadarma.com/tickets/ o por correo electrónico a [email protected], proporcionando más información para que podamos ayudarle.
FD
Family D.
Einer der kundenunfreundlichste Firmen…
Einer der kundenunfreundlichste Firmen die je gesehen habe! Vielen schimpfen über die deutsche Bürokratie, aber diese Firma übertrifft alles! Es werden elektronische Handelsregisterauszüge nicht anerkannt, Dokumente müssen mehrfach eingesendet werden! Diesen Anbieter kann ich wirklich niemanden weiter empfehlen und werde alle meine Daten löschen lassen, auch wenn ich mit der Aktion Verlust mache. Selten so eine kundenunfreundliche Firma gesehen wie Zadrama!!!
Response from ZadarmaApr 27, 2026
Wir würden Ihnen gerne weiterhelfen, aber uns fehlen dazu die notwendigen Informationen. Bitte wenden Sie sich an unseren Support per E-Mail unter [email protected] oder über ein Support-Ticket.
LP
Lucila P.
This is a total scam
This is a total scam! Absolutely appalling service.
I paid £33 for the set-up, couldn't get it to work, and they had the cheek to offer a £20 refund as a 'gesture of goodwill.'
To make matters worse, that £20 turned into £15 because I didn't explicitly ask for a bank transfer. They just sat the money in my Zadarma account and kept deducting random charges.
Long story short, I’ve been fleeced.
Response from ZadarmaApr 27, 2026
Thank you for your feedback. We’re sorry to hear that you had a negative experience using our service.
Please note that the £33 amount includes VAT. When a refund is processed, the refunded amount is returned together with the VAT. VAT is not added to or usable as part of your account balance. It is applied only at the time of purchase and refund.
We operate on a prepaid basis: you first top up your account balance, and any cancellations are credited back to that balance so you can continue using other services. You may also request a withdrawal at any time.
You also had another phone number with active automatic renewal, which could have been disabled in your account settings. Unfortunately, if this is not communicated to us, we are unable to know what further steps you would like to take with your account balance.
However, after reviewing your case, we have processed a refund for the phone number that was active on your account. We hope this solution meets your expectations.
AL
Alex
Disgusting company
Disgusting company. DO NOT BUY
My documents are somehow being randomly refused right after buying a number. And we are obligated to provide a phone number from the country we're buying a number to, which makes no sense as we would not need that kind of service in the first place. Disgusting, they do everything to keep your money without giving the service. DO NOT BUY
Response from ZadarmaApr 20, 2026
We understand your concern. Please note that activation of phone numbers is strictly regulated, and verification requirements are set by local legislation. Without completing this process or providing the requested documents, we are unfortunately unable to provide the service.
We issue refunds if customers decide not to continue with the number activation process or are unable to provide the requested documents or information. It is incorrect to say that we keep the funds.
As you have not provided any details, we were unable to review your case. Please contact us via the support ticket system https://my.zadarma.com/tickets/ or by email at [email protected] so we can assist you.
JG
Jose García R.
Scam
This is a scam, they will take your money reject your documents without giving you a reason or option to fix it.
See the chat with support below
Operator, 08.04.2026, 00:31 (UTC+2)
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Dear xxxxxxxx,
Absolutely direct - the service for ordering new phone numbers is currently unavailable.
Support team, Martin.
Me, 01.04.2026, 22:46 (UTC+2)
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can you please tell me what I can do to solve this issue?
It feels that I am been kicked out without having an option to fix the issue. If that's the case... please be direct and tell me...
Operator, 31.03.2026, 03:28 (UTC+2)
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Dear xxxxxxxx,
Because previously provided information and documents were not accepted for activating the ordered phone number.
Support team, Martin.
Me, 30.03.2026, 19:23 (UTC+2)
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Can you please tell me why?
Me, 26.03.2026, 09:51 (UTC+1)
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Can you please tell me why?
Operator, 24.03.2026, 01:33 (UTC+1)
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Dear xxxxxxxx,
Unfortunately, this option is not available
Support team, Martin.
Me, 18.03.2026, 10:56 (UTC+1)
-------------------------
Is there anything from my side that I can do to solve the issue?
Can you tell when will this be available?
Regards,
xxxxxxxx
Operator, 18.03.2026, 02:52 (UTC+1)
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Dear xxxxxxxx,
Unfortunately, the service for ordering new phone numbers is currently unavailable.
Support team, Martin.
Me, 17.03.2026, 08:26 (UTC+1)
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this is the issue...
Attachment
Me, 17.03.2026, 08:25 (UTC+1)
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hello?
Me, 16.03.2026, 21:35 (UTC+1)
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I am looking for an update here.
Me, 16.03.2026, 08:28 (UTC+1)
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Hi good morning,
Why I cannot order virtual numbers? are there any limitations in my account?
Response from ZadarmaApr 9, 2026
Thank you for your feedback. We are very sorry you experienced this situation, and we understand how frustrating this may have been.
We take document verification very seriously to ensure the security and accuracy of our services. Unfortunately, the documents or information you provided did not meet the criteria required to order phone numbers. Please note that in our Terms of Use, which you agree to upon registration, we provide the following information:
10.3 Termination of Agreement by Zadarma. Without the restriction of means of judicial remedies and lesion pay-off Zadarma can limit, stop or cease services provided and Your usage of services and Software of Zadarma, prohibit access to Zadarma, if we consider that You are violating the Terms of Use of this Agreement, if the information provided is incorrect, illegal, or not supported, if Zadarma has the reason to doubt the accuracy of the information, or if it is known that the Customer has committed fraud, or is bankrupt, or has given any reason to doubt his ability to meet their commitments under this Agreement, or for any other reasons at the discretion of Zadarma and without the right to appeal our decision.
JN
Ján N.
Absolutly horrible
Absolutly horrible. I have sent them my passport, driving licence, bank statement and its still not enough. Very bad service. Want a refund
Response from ZadarmaApr 8, 2026
Thank you for your feedback. We’d like to look into this, but you haven’t provided any details. Please contact us via the ticket https://my.zadarma.com/tickets/ or email: [email protected] with more information so we can help.
ST
Steve T.
Great substitute for Skype
In 3/2026 as my Skype subscription ran out I chose to port my number to Zadarma. The process was fairly smooth and done in a few days. I needed to interact with their chat for help with the account activation, and response was very quick, they even called me to help with the final step. Communications were clear and friendly. They have a list of what they need, and as they're EU based there are some legal ID requirements they need to meet, but no problem (many reviews complain about this), they handle it great and automate it as much as possible. Call quality is good, and functionality options are very broad, so many tools I don't need, but would be handy for a business.
Response from ZadarmaMar 31, 2026
Thank you for your feedback! We’re glad the number porting went smoothly and that our team could assist you quickly. It’s great to hear you’re happy with the call quality and functionality. We appreciate your trust in Zadarma.
DM
Duje M.
Unclear verification process and dismissive support
I’ve been using Zadarma since 2019 without major issues, which makes this experience even more disappointing.
Recently, I attempted to order a virtual number for personal use, something I’ve already done successfully in the past. This time, however, my order was suddenly rejected with no clear explanation. I provided all requested documents, yet the only response I received was a generic message stating that the document was not accepted and that I should “look for another provider.”
No clarification. No indication of what was wrong. No opportunity to fix anything.
As a long-term user, this is simply not acceptable.
I understand that verification is necessary, but transparency is equally important. If something is wrong, explain it. If there are requirements, clearly state them. Dismissing customers with template replies is not how a serious service should operate.
Unfortunately, after this experience, I cannot recommend Zadarma - especially if you value clear communication and a predictable onboarding process.
Response from ZadarmaMar 30, 2026
Thank you for your feedback. We’d like to look into this, but you haven’t provided any details. Please contact us via the ticket https://my.zadarma.com/tickets/ or email: [email protected] with more information so we can help.
