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Zadarma (zadarma.com) has 529 customer reviews on Five Star Index, with an average rating of 2.2 out of 5.
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KïKë F.
es un servicio pesimo a pesar que estuve 4 años con ellos, el soporte no es muy amigable
Response from ZadarmaMar 30, 2026
Gracias por sus comentarios. Nos gustaría revisar este caso, pero no ha proporcionado ningún detalle. Por favor, póngase en contacto con nosotros a través del ticket https://my.zadarma.com/tickets/ o por correo electrónico: [email protected] con más información para que podamos ayudarle.
Luis D.
Experiencia muy mala con su servicio de atención al cliente: La conexión a sus teléfonos es muy rápida según los CTA. Cuando compras, te indican que son dos días, luego les adviertes sobre lo mal indicado que está esto en la página web. Y la respuesta primera, es : ¿Hay algo más en lo que te pueda ayudar? Cuando les digo que son unos maleducados, me dicen "Este texto lleva años y nadie se ha quejado". Unos impresentables totales.
Response from ZadarmaMar 5, 2026
Gracias por tu comentario. Lamentamos que hayas tenido una experiencia negativa. Sin embargo, no has proporcionado suficientes detalles para que podamos investigar. Por favor, contáctanos a través del ticket https://my.zadarma.com/tickets/ o envíanos un correo a [email protected] con más información, y con gusto te ayudaremos.
Sonia S.
Costó un montón programar todo, de repente un día deja de funcionar (los agentes IA) y nos avisó un cliente que era imposible contactarnos, no saben ni que pasa después de 1 semana de intercanviar tickets con servicio tecnico y ni siquiera revisan tu caso concreto se limitan a mandar links con instrucciones que aun siguiendo no solucionan el problema. Y a nivel cobertura mala, los clientes se quejan de que nos oyen mal. NO lo aconsejo
Response from ZadarmaMar 2, 2026
Gracias por su reseña. Lamentamos que su experiencia con nuestro servicio no haya sido la ideal. En su caso, los links se enviaron junto con las instrucciones paso a paso para configurar el agente IA correctamente. Por el momento, nuestro servicio no incluye asistencia de configuración remota, por lo que es necesario seguir las instrucciones y completar la configuración por su cuenta. Para que el agente funcione correctamente, la configuración debe estar completa. Después de la configuración, no hemos recibido su respuesta sobre la disponibilidad de la extensión. La calidad de las llamadas depende, en gran medida, de la conexión a internet. Si sigue teniendo problemas con el funcionamiento del agente IA, o con la calidad de llamadas, no dude en contactarnos a través del chat. Estaremos encantados de ayudarle.
Dennis
They will let you sign up, pay and use the service for a few days. Afterwards they will start a unsolvable identification process. I uploaded a marked copy (privacy) of my passport and a full showing (watermarked) copy of my drivers license. This is not enough, they want a full clean copy of your passport. I am not sending such copy to a random company in Bulgaria, they are not allowed to ask that. I've filed a GDPR complaint. Reply on your reply: I understand and it was deliverd all. Small marked passport copy, small light watermarked drivers license. Again, you can not ask for FULL clean copies of different identification documents, that is simply not needed (GDPR) and allowed. It is simply not reasonable (GDPR again) to ask for this kind of identification copies. Happy with another company now that does not require that kind of madness. I see other reviews stating this problem, stay away and safe frustration and time.
Response from ZadarmaFeb 23, 2026
We apprecaite your feedback. Please note that upon the registration, you have accepted our Personal data processing and protection policy where you can find the following: In situations when national legislation requires it, Zadarma has the right to request additional user information: documents proving residence; scanned copies of identity card; user's photo with a document in hand (with a sample of the handwriting) and other data at your discretion and discretion of Zadarma. As well as: Zadarma corporate group provides recording, systemization, accumulating, storing, altering (update, change), extraction of personal data of EU and other countries citizens using databases located in the European Union in accordance with GDPR. You have been issued a full refund. We are sorry that you had a negative experience using our services.
Лука М.
Some numbers (e.x., Poland) are only sold to residents of the country, which is stated in very small print. That is, you buy a number and pay for it, and only then do they check all the documents and say that you are not eligible for this number and that the refund will take 3-5 days, which have already passed, and there is no money.
Response from ZadarmaFeb 23, 2026
Thank you for your feedback! The number connection requirements are on the website: check the city list or click a city, and you’ll see the requirements in bold (same font size as the rest of the text). They also appear during the connection process. Regarding the refund, you haven’t provided any details. Please contact us via the ticket https://my.zadarma.com/tickets/ or email: [email protected] with more information so we can help.
Riben D.
I was in a different country and had to call my bank. Zadarma service quickly and effectively solved the problem for me.
Response from ZadarmaFeb 14, 2026
Thank you for your feedback! We’re glad we could help you quickly while you were abroad.
Oskar K.
Again and again bad experience with the taste of being scammed. I'm using their VoIP numbers for some years now. I was informed like always that my subscription have to be renewed and to top up my account. I did for the next 12 months with the same Paypal account I always used to pay them, but this time I was immediately locked out from my account. The support reported that my payment was suspicious and I have to verify my identity again. I uploaded my passport scan which I used for the initial verification but this time they did not accepted the scan. The support is offline, the account is blocked. Why do you take my money and block my account?? Reply: I understand you clearly with one exception. The transaction was not declined and not reversed. There was no reason for suspending the account. It sems that nobody verified the transaction. Maybe you can explain why I was refunded after my complain, one day later? This is not happening if it was declined.
Response from ZadarmaFeb 11, 2026
We are sorry to hear that you had a negative experience while using our service. We understand how inconvenient account restrictions can be, and we truly appreciate the opportunity to clarify the situation. As previously explained, the account was automatically suspended due to a blocked transaction related to the recent top-up. For security and compliance reasons, our system temporarily restricts accounts when a payment is declined or reversed. This is a standard protective measure designed to prevent potential fraud or unauthorized activity. Please note that this process is outlined in our User Agreement (Section 2.4), which was accepted during registration. That said, once the issue was identified, your account was unblocked the same day. Additionally, you were offered the option to complete the payment using an alternative method in order to avoid similar automatic restrictions in the future. We sincerely regret any frustration this may have caused and remain committed to providing reliable and secure service.
jk
They charged my card but refused to provide any service. Apparently they make money by collecting your video selfie + passport scan which can be sold and used for identity theft. Scam to be avoided.
Response from ZadarmaFeb 14, 2026
Thank you for your feedback. We’d like to look into this, but you haven’t provided any details. Please contact us via the ticket https://my.zadarma.com/tickets/ or email: [email protected] with more information so we can help.
