ZadarmaReviews of zadarma.com

en general no es un mal servicio. pero la atención al cliente es pésima. siempre con problemas. te bloquean la cuenta te hacen identificarte varias veces para lo mismo. les envias los documentos y nunca les sirve. me resulta extraño que una empresa tan grande se gestione tan mal.

I’ve been using Zadarma since 2019 without major issues, which makes this experience even more disappointing. Recently, I attempted to order a virtual number for personal use, something I’ve already done successfully in the past. This time, however, my order was suddenly rejected with no clear explanation. I provided all requested documents, yet the only response I received was a generic message stating that the document was not accepted and that I should “look for another provider.” No clarification. No indication of what was wrong. No opportunity to fix anything. As a long-term user, this is simply not acceptable. I understand that verification is necessary, but transparency is equally important. If something is wrong, explain it. If there are requirements, clearly state them. Dismissing customers with template replies is not how a serious service should operate. Unfortunately, after this experience, I cannot recommend Zadarma - especially if you value clear communication and a predictable onboarding process.

Outbound calls are cut after aprox 5 min. Each month I call my bank and often wait until human operator takes the phone. Once we approach to a solution they cut the call. It has happened infinite number of times. Most my calls have been cut. Only today I have spent 10 euros and all in vain. Rate for the EU countries are 0.44€ per minute. Volla offers the same for o.15 €, 60% lower. SMS messages are often lost. I never know if an international SMS has been delivered or not.

La calidad de las llamadas es muy mediocre y el servicio de atención mucho peor. Habiendo saldo por un error el la recarga suspendieron la cuenta sin previo aviso. mas de 30 minutos esperando para que me informaran y solucionar el problema y mientras tanto en mis clientes escuchaban el mensaje de que ese linea no existe. Empresa no apta para un negocio serio

Verbindungsqualität ok, ansonsten sieht stark nach Betrug aus... Habe mich registriert und ein paar € Guthaben geladen. 5-6 Tage mit Russland für den versprochenen Preis ( 5-6 cent/min ) telefoniert. Danach plötzlich keine Verbindung herstellen können. Hotline behauptet: "Verbindung wird nicht garantiert". Nach ca. 2 Monaten haben die plötzlich Minutenpreis verdreifacht, und sieh mal: für 16cent/min wird die Verbindung wieder garantiert :-) Also Vorsicht, Leute ! Werde jetzt Reste des Guthabens abtelefonieren und mache Schluss...

As others mentioned, their onboard process for SIP virtual commercial numbers is over complex and even when you provide all valid documentation several times, they reject it without providing any proper reason or guidance. Tried the online chat support and got nothing usefull to solve the issue, except the refund that for that they were efficient, probably because of the aumout I see here they are use to give. Petty they are not so efficient for the service itself. Going for competitor, Localphone, simple, but also more efficient that is more important than multipe services we may not even use.

I had ok-ish turnaround time with support. They executed on refund and closing account super fast and without error. The bad part is that they were not able to validate my identity for purpose of virtual number and they repeatedly asked for me to provide documents I already uploaded. Among them there was my passport and utility bill that proves my identity and address. Seeing how zadarma handles understanding of these documents I decided that I do not trust their judgment and closed account. I hope my files are safe and that they are gdpr complaint. Company seems to have various good features and ok processes but they were not proactive enough on support level so we could close our deal and open themselves to some new opportunities. Two for being professional and operational but we never wrapped what we started despite the effort.

1. No se pueden hacer llamadas ni a mobiles ni a fijos, rara vez he podido utilizar las llamadas salientes, ya que me aparece el error “Calee is busy”. De forma totalmente aleatoria y en raras ocasiones no da ese error. No puedo llamar ni a amigos ni a servicios. 2. Si eliges un numero de la agenda del telefono para llamar, no añade el prefijo internacional automáticamente, por lo que intenta intenta llamar a la india +91.