ZadarmaReviews of zadarma.com

J’ai testé Zadarma pour mon activité de consulting, j’avais besoin d’un numéro français + un allemand sans me ruiner. La qualité des appels est vraiment top, même en déplacement. J’utilise l’enregistrement des conversations et l’intégration CRM, ça m’a fait gagner un temps fou. L’interface est claire, pas trop de blabla. Un petit détail : j’ai mis un moment à comprendre le speech analytics mais une fois configuré c’est super utile. Support réactif en français, ce qui change de beaucoup d’autres. Je recommande.

Number is blocked while in verification. I bought the number, it worked. Installed the trunk on my PBX. Changed all my outgoing and incoming rules. Informed my colleagues how to used it, shared the number with customers. Then at the end of the day, I notice it's not working. I log in to Zadarma, and there is a message that I need to verify. I ask via chat why nobody informed me about it while registering, they just say, you need to verify. Fine, but the number is blocked... I ask them what they need, they say a copy of the passport... I upload that, they reject it, because they need it scanned in a specific way. I scan the way they asked me, then they give me instructions to do it differently. I do that, then I get a new explanation how to make a selfie with my passport and write the date on an A4 paper with Zadarma text... Why don't you say that the first time?? Now, three days later, still no verification, the number is blocked. I need to reroute everything to the old trunks (luckily I didn't cancel those). On the chat, they all just reply that they can't help with verification. Super frustrating. I don't know if the number will work in the future, but I write this to anyone purchasing the number from them to plan a full week of verification process, before applying anything on your PBX. *Reply after Zadarma's reply* 09-09-2025 I completely understand that you need to verify, I have zero problems with that. But you don't communicate it transparently. I was allowed to use the number for the full work day. And after I made the payments to start using it, you block it. You don't give instructions on how to register, until after the fourth upload. And the point is that I have installed everything on PBX just before you blocked it. I see many comments here on Trustpilot about this process, so do something about it.

Great, have TLS and SRTP encryption (which is a must), 100 free minutes on the standard plan, 0,4€ test credit, free PBX with free allowance to one external line (only for incoming calls), great codecs support, PBX feature rich, does not have the cheapest rates but its not expensive either and worth it for all the free features, support easily reachable by chat, calls can be recorded, interfaces are super nice and easily navigable (web/ios/android), billing by second from the first one on the standard plan. On the other hand many bad reviews about suspended account, call prices are rounded at the upper sum, no free outgoing stream on external line and you need to buy at least 3 externals streams which are more expensive then getting a line with them or elsewhere, no encryption on external lines (server to server), super minimal options for external lines, registering requests timeout can not be setup (for external lines) and external line first registering is random and not instant you have to wait with no log/status indication… android app does not work for incoming calls… support is just helpful for simple thing once you get technical they are fully useless, I was in the edge of canceling my account because it did not work with Linphone with encryption for incoming calls support were super useless, finally I found the issue by my self which is AES128 Cypher need to be enabled for SRTP on the advanced settings with linphonerc file because incoming calls are using AES128 Cypher… it’s a pitty that the support is not technically qualified, I just asked for the specs for TLS and SRTP and none was able to answer from the 5 different agents I spoke with. lastly Called-ID numbers are limited to 3, increasing to 5 numbers would be great, number can not be edited without contacting the support :/

La verdad es que ellos saben de las limitaciones de sus numeros de telefono. Las mismas limitaciones que los otros servicios le informan a uno. Zadarma no es una excepción. Para Colombia sus numeros no funcionan con SMS de WhatsApp, Bancos u otros servicios. Esto no te lo dicen, solo te dicen "ponte en contacto con WhatsApp y que ellos lo arreglen". Le doy 3 estrellas porque en parte sus otros servicios si funcionan muy bien y el soporte tecnico es igual de bueno al de Amazon, con todo tipo de reclamaciones. Las llamadas entran y los sms de personas privadas entran tambien. Pero si hubiese sabido de las limitaciones, no hubiese pagado los 70 Euros... pues al final no sirve para nada sin esos servicios que faltan. Imaginate tener un numero de negocios, con el cual no puedes usar WhatsApp en un pais donde todo funciona por medio de WhatsApp.

The flexibility of zadarma's services allows me to scale my communication needs as my business grows.

The setup guides on zadarma's website are well-explained, making it easy for anyone to get started with their services.

The VolP service has a lot of useful features, and I'm still discovering new ways to leverage them for my business.

Their dashboard provides real-time call statistics, which helps us make data-driven decisions for our business.