ZadarmaReviews of zadarma.com

Response from ZadarmaJun 6, 2026

We are sorry to hear that you had a negative experience with our services. You have received a full refund, which means that you have not been charged for anything. Please note that when registering, you accepted our Terms of Use, which include the following provision: 10.3 Termination of Agreement by Zadarma. Without the restriction of means of judicial remedies and lesion pay-off Zadarma can limit, stop or cease services provided and Your usage of services and Software of Zadarma, prohibit access to Zadarma, if we consider that You are violating the Terms of Use of this Agreement, if the information provided is incorrect, illegal, or not supported, if Zadarma has the reason to doubt the accuracy of the information, or if it is known that the Customer has committed fraud, or is bankrupt, or has given any reason to doubt his ability to meet their commitments under this Agreement, or for any other reasons at the discretion of Zadarma and without the right to appeal our decision. Zadarma performs such cancellation of service providing, informing You on Your email address, which You gave to us, and (or) termination of Your access to Your Account and Services.

Response from ZadarmaJun 9, 2026

Lamentamos que haya tenido una experiencia negativa. No podemos revisar los detalles de su caso, ya que no nos proporcionó la información necesaria. En cuanto a las llamadas entrantes, su funcionamiento puede verse afectado por diversos factores como la configuración de la cuenta, la conexión a internet o los ajustes del dispositivo. Asimismo, la situación podría estar relacionada con el incumplimiento de algún punto del Acuerdo de Usuario u otra circunstancia contemplada en dicho acuerdo. Sin embargo, al no habernos proporcionado los datos de la cuenta, no nos es posible revisar su caso ni determinar la causa concreta. Puede contactarnos directamente a través del chat de soporte o por correo [email protected] y nuestro equipo podrá revisar su caso en detalle y aclarar lo ocurrido.

Response from ZadarmaMay 28, 2026

We're sorry to hear about your experience. Zadarma provides services to both businesses and individual users. However, certain restrictions are imposed by local telecom regulators, for example, in France, mobile numbers can only be connected to individual (personal) accounts, not businesses. This is a regulatory requirement outside of our control, similar to how toll-free numbers in many countries are only available to companies. If you'd like to receive any further information or assistance, please contact our 24/7 support via online chat, ticket or email at [email protected]

Response from ZadarmaMay 25, 2026

Thank you so much for looking at this again and providing an updated review of our service, we truly value that! We will also take note of your comment regarding the need to have a clearer statement of call rates available on the site. It is great to know that you are able to use Zadarma as you wish with all the convenience and reliability that we strive to provide. Thank you again for using our services.

Response from ZadarmaMay 21, 2026

Thank you for your feedback. Please note that upon registration, you accepted our Terms of Use, where it is clearly stated: 12.4. Ban on regular change of number. Temporary use of virtual phone numbers is prohibited. In which case, if phone numbers are used by you as temporary numbers or are regularly changed, Zadarma has the right to stop providing services due to a given Agreement without notification. In order to avoid the temporary use of numbers, the minimum connection period can be increased to 3, 6 or 12 months, at Zadarma discretion. We strongly recommend reviewing all of our Terms of Use here https://zadarma.com/en/legal/terms-of-use/ Also, the monthly fee may vary depending on whether you choose a monthly or annual payment plan, with the annual option usually being much cheaper. If you have any questions, please feel free to contact our 24/7 customer support via chat, ticket or email at [email protected]

Response from ZadarmaMay 14, 2026

We are sorry to hear that your experience with our service did not meet your expectations, and we understand how frustrating this situation may be. Account security and protection remain among our top priorities, which is why many customers continue to trust Zadarma and choose it for their communications needs. As stated in our Privacy Policy, in some cases, we may request additional documentation to verify account security, prevent unauthorized activity, and comply with applicable regulations. We understand that this process may sometimes feel inconvenient, but these measures are necessary to protect both our customers and the integrity of the service. Please accept our apologies for any inconvenience caused.

Response from ZadarmaMay 18, 2026

We are sorry to hear that you had a negative experience using our service. However, it seems there may have been a misunderstanding regarding how the service works. We provide detailed information on our website, as well as 24/7 multichannel customer support. The minimum top-up amount is 5 EUR, which can be used for calls, phone numbers, and other services. There is no commission applied; however, VAT (Value Added Tax) may be added depending on your country of residence and applicable local regulations. You only need to make payments monthly if you use phone numbers or subscription-based pricing plans. All prices are clearly shown on our website. Another case applies if you are using our PBX service, which is free for users who top up their accounts at least once every three months (not monthly), as also explained in our FAQ section. You do not need to use your contact phone number to make calls. However, if you do not have an active virtual number, we do not provide free numbers, and hiding the Caller ID is not possible. Please contact our customer support if you are unsure about how our service works or if you would like to request a refund of your remaining balance via [email protected]

Response from ZadarmaMay 11, 2026

Nous sommes désolés d’apprendre que vous avez eu une expérience négative avec nos services. Veuillez noter que l’activation des numéros de téléphone est strictement réglementée et que les exigences de vérification sont définies par la législation locale. Malheureusement, sans compléter le processus de vérification requis, nous ne sommes pas en mesure de fournir le service. Si vous n’êtes pas en mesure de fournir les documents demandés ou si vous ne souhaitez pas poursuivre l’activation du numéro, vous pouvez demander un remboursement complet à tout moment via un ticket, le chat ou par e-mail [email protected]