Antony S.
The company definately needs to improve verification service!
The similar situation to what you can read below. I was trying to recieve a Ukranian number for my personal needs. Before the verification process they asked me to top up a balance of the account on $5. Why before verification? After that I was asked to confirm my identity and I immediately sent to Zadarma my driving license. Then I received a reply that driving licence is not enough! ARE YOU SURE, SUPPORT TEAM ZADARMA? They're kidding me! I have opened a bank account without any issues using my driving license to confirm identity, but for having a phone number it's not enough! Eventually I couldn't use my number because verification failed, but money they received. I am lucky that only $5. IF YOU DON'T WANT TO APROVE VERIFICATION, THEN MAKE REFUND PLEASE! Then I asked them to send my $5 back and to close my account. After long time and my few reminders finally they did it. People, never provide your Passport details if it's not banking organisation. Be carefull with this company!
Response from ZadarmaAug 9, 2021
ID verification is a required procedure for number connection in certain countries and cannot be avoided or neglected. Our security department works hard to ensure the safety of all our clients. Please, provide information using this platform so we can identify you as our user and investigate your claim.




