ZadarmaReviews of zadarma.com

I've recommended zadarma to several colleagues, and they have all been pleased with the service as well.

The ability to integrate zadarma's services with third-party applications has simplified our workflow significantly.

After numerous requests to fix the issue with our Ukrainian virtual phone line we use for Customer Care - nothing was done and furthermore a week ago they requested ID verification. I've submitted everything, including my US passport and later they blocked my account. An incredibly poor experience to handle customer relationships in 21st Century, especially in the middle of the busy holiday season. As a Tech Founder and Investor, I know how important it is to maintain customer relationships. What happen with your service, Zadarma? I used to recommend your service to many SaaS tech founders on my network, no more. Why was my account blocked - no explanation? We have invested our Marketing dollars to promoting this for sales & customer care. Stay away from Zadarma, unless want your marketing spend wasted

Hello, After being a customer for many years I have received a request for verification stating that I need to upload a copy of my passport and until I do none of my numbers are functioning and balance can't be topped up. I have completed verification in a timely manner, but account is still offline. During this period none of the incoming phone calls are routing to our numbers. I have been a loyal customer for over 7 years and never had any issues with your service. What's going on and why you make it impossible to use the service during the verification process? I am also especially concerned with the number expiring soon that we are unable to top up balance for . If it expires - how can we get this number back? We have invested our advertising budget into this and can't understand how such business practices can be the thing of today without regard to customer's needs, especially in the busiest time of the retail sales season !

Bei der Portierung einer deutschen Rufnummer muss gem. der nationalen Rechtsvorschriften der Nachweis einer Adresse innerhalb Deutschlands erbracht werden. Hierzu habe ich meinen Bundespersonalausweis (Vorder- und Rückseite) an Zadarma übersandt. Die deutsche Rufnummer wurde jedoch daraufhin nicht freigeschaltet, da Zadarma den Nachweis der deutschen Inlandsadresse durch Bundespersonalausweis nicht akzeptierte. Ein Personalausweis würde hierfür nicht ausreichen, vielmehr müsse ich noch Strom- oder Gasrechnungen o.ä. als Adressnachweis erbringen. Leider ist die Dame am Online-Support ebenfalls völlig Inkompetent und verstand nicht, dass die persönlichen Daten einschließlich einer Meldeadresse üblicherweise mit einem Personalausweis nachgewiesen werden. Da mich Zamarda weiterhin nötigte, art- und sachfremd Dokumente als "Nachweis" meiner Adresse vorzulegen, obwohl mein Personalausweis bereits vorliegt, habe ich den Sachverhalt an die Bundesnetzagentur und an den zuständigen Datenschutzbeauftragten zur Prüfung weitergegeben.

I had some doubts about using VolP initially, but zadarma's service has won me over with its reliability and quality.

See Javier Angoso 's excellent review. I have had exactly the same experience. This platform doesn't work, and they don't care. I was told my verification was done, and no problem. I paid, they took the money. Now I require verification again, apparently. Of course that function doesn't work. Support are there, but they'll just tell you whatever it takes to make you go away. If you want to waste your time and money, and earn a headache into the bargain, use this crowd.

The softphone application from zadarma works like a charm on my computer, and I can make calls effortlessly.