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Zadarma (zadarma.com) has 529 customer reviews on Five Star Index, with an average rating of 2.2 out of 5.
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Claim this listing529 approved reviews, newest moderated first
Wolfgang T.
Their fax-to-email service at zadarma has made my fax communications more efficeient and environmentally friendly.
Response from ZadarmaDec 15, 2023
Hi Wolfgang, thank you for such a positive review!
ABDOU O.
La tarification transparente de Zadarma est un point trés fort. Pas de frais cachés, des plans flexibles et une facturation claire, ce qui rend l'utilisation de leurs services d'autant plus agréable. En résumé, Zadarma a dépassé mes attentes en matière de communication professionnelle. Si vous recherchez une solution fiable, conviviale et dotée d'un excellent service client, je recommande vivement Zadarma.
Response from ZadarmaDec 15, 2023
Merci pour un tel avis positive!
Mylan L.
i've been using Zadarma's virtual phone numbers for my online business. It adds a professional touch, and the setup was quick and hassle-free.
Response from ZadarmaDec 7, 2023
Hi Mylan, thank you for sharing. Very pleased to hear that!
Erembourg B.
The sound quality on zadarma's conference calls is so clear that it feels like everyone is in the same room.
Response from ZadarmaNov 30, 2023
Hi Erembourg, thank you for your great review and feedback!
Pascal L.
Seit über einem Jahr bekommt diese Firma nicht hin meine Umsatzsteuer ID und die Rechnungsadresse zu ändern. 26.07.2023, 00:58 (GMT+1) => Aufforderung Rechnungsadresse zu ändern mit Firmenbuchauszug als Nachweisdokument 25.11.2023 14:03 => Im Live Chat nachgefragt und geantwortet bekommen, ich soll ein Ticket öffnen und hat den Chat geschlossen. Ich hab dann erneut ein Chat aufgemacht und gefragt was das soll...ohne Kommentar wieder geschlossen. 25.11.2023 14:59 => Ich bekomm innerhalb von 24 Stunden eine Antwort, allerdings bis dahin läuft eine Nummer ab bei dem ich nicht die Rechnung verbuchen kann weil die Rechnungsadresse falsch ist. Ebenfalls bin ich umsatzsteuerbefreit und muss warten bis dort die Mitarbeiter deren steuerpflichen nachkommt
Response from ZadarmaNov 29, 2023
Das bestehende Problem wurde gelöst. Für Unannehmlichkeiten möchten wir uns entschuldigen und danken Ihnen für Ihr Verständnis. Falls sich noch weitere Fragen ergeben sollten, dann lassen Sie es uns gerne wissen.
Richard
A good system, and all that I need works well. Also a reliable customer service support.
Response from ZadarmaNov 23, 2023
Hi Richard, Thank you for such a positive review!
Rusty
Takes weeks to reply...for even simple questions their CSR failed to understand. Avoid their services.
Response from ZadarmaNov 21, 2023
Hi Rusty, sorry to hear about this experience, but the Support Team would like to look into your issues and work with you to resolve them. Please reach out to us at https://my.zadarma.com/tickets/ Hope to hear from you soon.
moti
usable SIP provider with mobile app pros: 1. they have apps for iOS and Android that seamlessly integrated with the phone dialer. nice and simple. 2. in order to call PSTN number you need to charge your account with some credit (min 5$). The call quality I experienced was very good. I made two calls. the price per minute is average in the VOIP arena (not too expensive and not cheap). 3. they provide an extensive SIP API for call treatment. cons: 1. no MacOS desktop app. no desktop browser (firefox) plugin 2. like many other DiD providers (virtual number seller): the KYOC these days demands you upload copies of your passport, driver license, bills and other personal data which is scary (but necessary to comply with all the new EU regulation). I've decided not to use that feature because of that sensitive information. I must admit this procedure is spreading to all virtual phone companies (to fight crime?). 3. the Zadarma eSim plans are a bit expensive if you compare it to other eSim providers. for example : if I fly to Singapore : I can't buy a dedicated singapore eSim. I must purchase the "world eSim plan" which costs more. lost 1 star.
Response from ZadarmaNov 16, 2023
Hi Moti, thank you for sharing your experience! You may be interested in the Zadarma Chrome extension https://chromewebstore.google.com/detail/click-to-call-zadarma/lkignmdgfllplgaabepannhkjbenhmak?hl=ru&pli=1 as a desktop browser plugin?
