Ionov V.
After six years of using Zadarma's…
After six years of using Zadarma's services, I feel compelled to share my recent, extremely negative experience, particularly with their customer service. Recently, I attempted to order a new phone number for testing purposes, but I was unexpectedly barred from purchasing any numbers. The reason given was an issue with some of my documents, which is perplexing since these documents were acceptable for the past six years. The specific concerns about my documents were not clarified, and I found it impossible to determine which documents were on file or their current status. Moreover, my interactions with the technical support team were highly unsatisfactory. It appeared as though I was communicating with unhelpful automated systems rather than real people. This lack of support is particularly distressing when facing problems, as it seems there's virtually no chance of receiving any meaningful assistance. It's deeply disappointing to witness such a decline in the quality of service from a provider I've used for several years."
Response from ZadarmaFeb 6, 2024
Hi Vitalii, we appreciate your feedback regarding this situation. Connecting a number in each country requires adherence to that country's legislation, which may change periodically and is not fixed for six years. We rigorously adhere to the current legislation and regulations, but we cannot control or influence the laws of specific countries and the required documentation.