Susanne K.
Awful customer service
Mixed experience. I've made 1 phone call to the USA and it went fairly well: decent quality, if very low volume with my phone volume set to max. Topped up money in the account after test call. Then I get an email saying I need to upload documentation for verification purposes. I did and it failed. Chatted with some bot in Zadarma's help function and got nowhere. The bot (I suspect that it wasn't a person) could not answer 2 simple questions: 1. Will I get the promised free minutes after I topped up by more than £7? 2. Can I continue to call the USA, if that's all I ever do, without uploading documentation? 3. Why did verification fail (I gather from reviews that it basically always does)?
Response from ZadarmaApr 3, 2024
Hi Susanne, sorry to hear this. Without knowing all the details, we aren't able to assist effectively. We would ask that you reach out to us directly at https://my.zadarma.com/tickets/ and we'll be glad to investigate your concerns further.




