Yes HearingReviews of yeshearing.com

When I first started my journey into getting my hearing aids, I ran into some obstacles within the process. However, this team stepped up to meet the challenge and worked through each issue until we had a successful outcome. When I need assistance, adjustments, or supplies @Leyla and @Dr. Victoria are there to help me out! Hearing loss is a challenge all by itself... But having a team to walk through it with you is a welcomed blessing! Yes hearing is the team you want on your side! D Brown, Virginia

I would like to recognize Leyla and Yes Hearing for their wonderful customer service. They go above and beyond!

Very smooth transaction with very good communication from sales to customer service follow up. Sharie Jackson gets things done, enough said!

The Yes Hearing did a great job on coordinating a under warranty repair needed to my Oticon hearing aid. Flawless communication and I had a brand-new replacement aid back in less than 5 days. When I purchased the hearing aid a couple of years ago, I was worried about the service aspect. The repair was easy to handle via FedEx and probably would have been more of a hassle and taken longer if I had used local provider.

Follow-up is A+. Technology is easy to adapt to, and information is presented in clear, understandable, and kind communication. Love my Phonak aids!

I WOULD RATHER BE HARD OF HEARING THE REST OF MY LIFE THAN DO BUSSINES WITH YES HEARING It all started with a nice salesman? taking my $4000 with a promise of hearing aids in your ears in 3 weeks on 11/28/22, bait and switch I’m afraid You are then passed on to some kind of a coordinator, oh my god To keep you interested in this pathetic company’s review, 3 weeks turn into 18 weeks ended in a money back cope out by their COO, who could not face the customer with all his problems with his staff, after all it is his problem that the inefficiency’s in staffing is all on him and his partner Before the real review that you may find unbelievable, I have all email correspondence and voice mails to provide to anybody considering YES HEARING, for the proof of accuracy First contact Dec 12/3/22 to schedule appointment for audiologist Remember the 3 weeks turn around as promised After multiple reschedule and no shows 12/19/23 audiologist arrived, and then never heard from them until I contacted them on 1/30/23 for an update on the status of my aides, I was then informed that they had lost the ear molds, they left me in limbo for 6 weeks, how long would it have been if I did not contact them At this time, I tried to get out, insurance problems in doing so, regrettably tried again So, I try to make appointments for the re do of molds, started attempts 2/2/23, once again multiple reschedules and another no show by audiologist, now 2/15/23, no audiologist, now about 12 weeks in I now start asking to speak to upper management very reluctant to forward me at this point, are management is just not interested, 12 weeks in I do not even have good molds done yet, and this is when you realize how many lies are told about personal care and taking control of your case , you think you are in the hands of a supervisor at this point supervisor number two I might add, until what you are being told for all the screw ups and excuses for their incompetence, you then get voice mails from there under lings completely blowing up whatever the two supervisors have been saying At this point I have had a significant monetary lose 4 days of work for no shows and bad appointments they did not even care one iota, offered $200 worth of goods, you can add $1000 to that. At this point I attempt to start over 2/22/23, first appointment for audiologist 3/1/23 reschedule, second appointment, yes you guessed it, no show, unbelievable what a company Supervisor number two just as bad as number one, promised personal care and pored it off to a under ling After 18 weeks I get an email from the cowardly COO, REFUND after all this, he has not got the decency to face the customer, I had been asking for weeks to speak to him If you would like to go through this kind of service, this is the company for you This put me of online shopping for something this important, ended up at local store

I've been wearing hearing aids for over 5 years. These new Signa ones are great. I bearly wore my last ones. I wear these 12-14 hours a day. Great sound, battery life and titinus therapy.

Lee Larson provided the best customer service! OUTSTANDING!! Answered every question immediately and simply ...whether it was via phone, text or e-mail. Gave intelligent, informative answers... no sales pressure. He truly wanted us to be informed before we made any purchase and to know if we wanted to go with Yes Hearing. We are still deciding about which aid to purchase but if the rest of the staff is anything like Lee...we say "Yes"