Yes HearingReviews of yeshearing.com

For over 3 weeks I have called every day or two to get service on my hearing aids that purchase their AI always says somebody will get back to me as soon as possible. With probably 18 to 24 phone calls and 10 or 12 emails I've not heard from anyone

i cannot get in touch with them. they fixed a hearing aid 2 months ago and it is now dead. I have called them multiple times, get a virtual assistant but never get a call back. the hearing aids were good but the service is terrible.

Update: Got charger but I had to complain directly to Oticon & Yes Hearing CEO. Still not the service expected. Changing 1 star to 2 but after warranty will not be a return customer. I have Oticon hearing aides & charger under 3 year warranty. The charger became hot & faulty and stopped working. Asking for replacement charger for 3 weeks, 22 emails & tracking. Still no charger. I don’t even know if my hearing aides are now faulty. Excuse, after excuse or no reply. They no longer have an inhome audiologist near my home. Of course when I called pretending to be a new customer they had an audiologist. Wow!! I would never recommend them. What a shame since 2 years ago the service was great.

I would say customer service is an issue. The Dr assigned to me was, at first, attentive and responsive. But after the 45 day trial it has been dreadful getting a response and assistance to make adjustments. She had told me I could email her directly, but I got zero response after sending 2 emails, so reached out to Yes Hearing via phone and then email after playing phone tag. The response time for phone and email is somewhat slow, but at least they do get back to you. But then the process to schedule a video call was frustrating with getting our availability together and I found out the Dr is in a different time zone (2 hour difference). It's been a frustrating experience. I'd recommend getting hearing aids local, where you can go in person for everything. This survey asks for a date of experience. It's not one date, it's been consistently since January 14, 2025 that I've been disappointed in the service. But it makes you put a date.

I received my new hearing aids then went through the two sessions to install the app on my phone then do the hearing test and when it was over there was no noticeable audio from the hearing aids. They said they would look into why they did not work and get back to me. That was Friday and it is now Tuesday night and nothing. I'm not impressed with support and will request a refund if nothing happens soon.

Yes Hearing did NOT send anyone to my home for a hearing test and fitting. I have been having problems with the hearing aids and they now claim they do not have loaners, despite telling me they did before delivery. I received NO manual or instructions at all. They have no one here who can service them and want me to send them back to New Jersey. (from Iowa) The period of time was mentioned to be 3-5 days, then 5-7 days and the paper work says if you don't hear anything after 14 days to call them. They wanted me to purchase a set of over-the-counter aids to use while mine are away. I have received unacceptable service and the situation has not yet been resolved. (6/21/23)

Boomers beware: Although friends recommended "Yes", we had a bad experience with Yes Hearing of 550 Madison Ave, NYC and would warn others that this office is disorganized, inefficient and probably understaffed. They do not return calls or give assistance on fine tuning devices in a timely manner. Then when it is close to the date when you need to decide whether to keep the devices which aren't working right they try to give you a date for adjustments which is beyond the date of decision so that you are stuck with the devices.You also get different prices and information depending who you are speaking to. They do not seem to keep track of who is telling what to which patient. We returned the hearing aids. Timely adjustments are crucial with new hearing aids.