Yes HearingReviews of yeshearing.com

I’m not surprised to hear this company has closed. They were the worst. I almost gave up on Hearing aids entirely. Even there own staff told their online model doesn’t work.

The company went poof!

I bought Phonak hearing aids from Yes Hearing for $4000 a couple of years back. Last month one went bad. Yes Hearing sent me a FedEx prepaid to send it to them for repair. I sent it to them on Aug 27th. They said the turn around time is 2 weeks. I have been calling and emailing them since Sept 15th but absolutely no response. They have a BOT that takes all the info but no one ever calls back. I came to know from Phonak that they had repaired it and sent it to Yes Hearing on Sept 2nd. SO Yes Hearing has my devices but they will not ship it to me. I contacted a couple of other vendors and they said it is odd they have not mailed it back already. They were very prompt last year, but I dont know what has happened this year. My contacts are Chris Treadaway, Karen Saucebo(she is the shipping contact), John Barrientos, and Shaireen Khawaja.. I am using their phone # 1888-221-4367,1 8779261420,1 8772206389. No response from any of them. Are they still in business? I got an email that they are ceasing their operations and winding down their operation. My devices are with them for which I had paid $4000 and they wont send it back to me. This is ridiculous. You take it and dont even bother to return it.

My hearing aid stopped working so I contacted Yes Hearing. They responded via email and told me to return it to them. They included a return label and I sent in the hearing aid. Several weeks later they sent another email and return label. They told me that they needed the other aid. I sent in the other aid and the next day I received a hearing aid that does not work. I sent another email and it was never answered. I called and left a message and again no response. I started calling daily without success. I have contacted the manufacturer who told me to contact Yes hearing.

For over 3 weeks I have called every day or two to get service on my hearing aids that purchase their AI always says somebody will get back to me as soon as possible. With probably 18 to 24 phone calls and 10 or 12 emails I've not heard from anyone

Would have given less than one star if I could. Third time in 10 months no hearing aids as they are are in sho. First time within 45 days they supplied loaner while fixing. Second time no loaner and couldnt get ahold of anyone. Over two months. Third time now over a month and now their all AI. Started calling 2 weeks ago with no response and no hearing aids. Company is outright lying and thieves!

I need replacement receivers for my hearing aids that were purchased from YesHearing. I've been calling every number I have for them every day for more than the last week. I can only get their AI answering system and never a person, and I've requested a callback every single day. So far, nothing from them.

Dishonest company! Sneaky CoFounders! Sold me a pair of $2000 hearing aids and within the same month told me they closed up! They said the hearing aids are mine. The woman, the audiologist (Susan Miller MA CCCA) never even got them connected to the app! The hearing aids are not working either! Three days after the so called initial video appointment the company supposedly closed. The order was placed on August 8, 2026; the hearing aids received on August 21, 2026; the initial video appt was on August 25, 2026. Then on Sept. 2, 2026, when I reached out to them to return the hearing aids within the 45 day free trial, Yes hearing sent a email stating they closed on August 28, 2026, 3 days after the audiologist appt! Now doesn’t that sound like a red flag! Plus Yes hearing broke a signed contract stating I had 45 days to return the aids. Plus they were suppose to service them for the 3 yr warranty! I contacted Signa too. No Other company will service another companies hearing aids, YES Hearing knows that! They just wanted to make a final sale and run with the money. Well I got news for these crooks! I turned them into BBB, Care Credit, the FTC.gov, & the Attorney General. I’m going to find a lawyer and sue them too! I am a disabled nurse & don’t put up with those lies, for myself & others. The Co founders still have the website up & not sure if they are taking other peoples monies! I believe the one Co founders, Oliver Phillips is related to the audiologist too, Susan Phillips. They are running a scam! I shall pursue these liars and expose them for what they are!