Yes HearingReviews of yeshearing.com

Terrible hearing aids, broke down 2 times and customer service is not responsive

I did not know what to expect when I made my purchase from Yes Hearing. the experience has been wonderful. The hearing aides are name brand, and they have helped improve my hearing 100%. I was guided through my purchase experience by professional support. I so glad I took the leap of faith and made my purchase from Yer Hearing.

I recently purchased Phonak Infinio hearing aids through Yes Hearing and couldn’t be happier with the experience. The team at Yes Hearing guided me through the process with care and expertise, making it easy to find the right fit for my needs. They even followed up afterward to ensure everything worked well, which I appreciated. The hearing aids themselves are fantastic, and the service from Yes Hearing made all the difference. I highly recommend it!

I found not having to make several trips to a Hearing Doctor was one of the first steps I reslly appreciated. I have used Octicon Hearing Aides for about 7 years. I wouldn’t want to even try a different brand. I put them in the mourning and forget them. Many a time I have forgotten I have them on and lay down to take a nap or go to bed at night, turn over on my side and realize I still have my Hearing Aides in. The Yes Hearing staff have been wonderful, including a surprise call yesterday just to check in on me. Thank you, I feel “taken care of”.

I purchased my hearing aid back in 2022 I believe. I started having an issue with them about 3 Months ago. I reached out to Yeshearing and a virtual appt was setup and executed. The Audiologist determined the receivers needed to be changed out. John from Customer service reached out and assured me they would be sent out. That was this past Friday. On Wednesday FedEx delivered the new receivers. I replaced the old ones and now my hearing is nice and clear again. Fantastic Customer Service as well as great Audiologist to help you get the best performance possible. I will continue to recommend Yeshearing to all my friends and family. They are a great caring company delivering a great service.

My first appointment went well. My hearing aids needed adjustment and some additional parts ordered. They did not call or follow up. The woman, Donna, who was supposed to order the part, didn't do it. After many calls, she did, then showed up late to the appointment, and I never heard from them again. I am having trouble hearing with the new hearing aids, so I need to adjust. I have called and emailed, but nobody has responded. Outrageous!!

i would not recommend Yes Hearing. not only did i have a poor experience with faulty hearing aids i tried, i also found the telehealth nature of the fittings to be lacking. worst of all - when i decided to return my hearing aids within my trial, i had to hound Yes Hearing to get reimbursed. eventually i stopped getting email responses entirely and had to resort to filing a dispute with my credit card company until they issued it.

A terrific experience. I really like the waterproof Phonak hearing aids. I ski, kayak and bike, other sports too! They perform much better for my situation than the Oticon aids. Much more powerful when needed. I am and will continue to be a Yes Hearing customer. Great service and communication! Zack