Yes HearingReviews of yeshearing.com

I found YesHearing online. I called toll free number 888-221-6983. Customer Service (CS) answer the phone. After providing my area code, Customer Service told me there are 4 Providers in my area. I asked if I can have provider's information about their qualifications? YesHearing customer service hangup the phone. Yes hearing charges $199 just for Provider to visit my house and this initial $199 is nonrefundable. In this case it is my duty to inquire about the provider to make sure the provider is experience for hearing testing and programming of hearing aids. I am disappointed with the person who hangup on me. Very bad Customer Service.

The hearing aids are working quite well… The service has been excellent, and I am happy with my choice to work with you and your team.

My daugher purchased hearing aids for me as a birthday present with my son. I didn't think my hearing was that bad but i am so glad she did. I did not realise how much i was missing but I absolutely love my Onticons!

Chris made it easy to purchase the hearing aids and did whatever he could to help me save money during the process.

I purchased hearing iads from Yes hearing in January 2025. They were 20% cheaper for my Signias than a local store. I was nervous about the onleine shopping experience but they came as advertised and all worked well. the doctor came to my house and answered all questions, set them up and I have had no problems since

I would say customer service is an issue. The Dr assigned to me was, at first, attentive and responsive. But after the 45 day trial it has been dreadful getting a response and assistance to make adjustments. She had told me I could email her directly, but I got zero response after sending 2 emails, so reached out to Yes Hearing via phone and then email after playing phone tag. The response time for phone and email is somewhat slow, but at least they do get back to you. But then the process to schedule a video call was frustrating with getting our availability together and I found out the Dr is in a different time zone (2 hour difference). It's been a frustrating experience. I'd recommend getting hearing aids local, where you can go in person for everything. This survey asks for a date of experience. It's not one date, it's been consistently since January 14, 2025 that I've been disappointed in the service. But it makes you put a date.

They will not return my call to fix hearing aids I purchased less than a year ago. I spent over 4000 dollars for a waste. Howard Reamer 4438038345

"Yes Hearing" has been wonderful from start to finish! They were conscientious, kind and authentic with their concerns. It never felt like they were trying to sell me anything - they just wanted to help me hear better! From the consult to the Zoom meeting with the Audiologist, I couldn't be happier with my experience. They are happy to answer all of your questions, and they ask you to check in with them as MUCH as you want! It's great to be back in the world again with better hearing.