MAJDA
I am a returning customer
I am a returning customer, but my recent experience with Yes Hearing has been extremely disappointing. I purchased a pair of hearing aids that arrived in the wrong size and color. The audiologist took them back, and I ordered a different model of the same brand, which was less expensive. Although I received the replacement, I am still waiting for the refund for the price difference. To make matters worse, Yes Hearing mistakenly sent me another pair of hearing aids I never ordered. Instead of apologizing or arranging pickup, they instructed me to print a label and return the package myself. Eventually, the audiologist came to collect them, but even after both returns, my refund has never been issued. The lack of professionalism, poor communication, and failure to resolve a simple refund request show a complete disregard for customers—even loyal, returning ones. I would strongly caution others before doing business with this company.