Xtractor DepotXtractor Depot, LLC. is a leader and innovator in providing exceptional materials processing and laboratory equipment to various industries. We specialize in providing our clients equipment solutions to help them succeed. We also provide educational and additional resources regarding our products and services. Call 888.733.2712
Xtractor Depot (xtractordepot.com) has 455 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Administration & Services · Santa Barbara, California
Excellent
Administration & Services · San Diego, California
Excellent
Administration & Services · Malibu, California
Excellent
Administration & Services · San Jose, California
Excellent
455 approved reviews, newest moderated first
Takovia H.
On time and great product.
Response from Xtractor DepotDec 20, 2019
Hi Takovia, Thank you for your feedback! We truly appreciate it. If you ever need anything in the future, please let us know! We are here to help!
samuel K.
Always fast service that is on point
Response from Xtractor DepotDec 20, 2019
Hi Samuel! Thank you! We appreciate and value your support! If there is anything you need, please let us know!
OLIVIER
Fast shipping, great quality product
Response from Xtractor DepotDec 11, 2019
Hi Oliver! Thank you for taking the time to leave us feedback on your recent experience! We are glad you are satisfied! Please let us know if there is anything we can do for you in the future! Thanks again!
Disapointed D.
Worst experience online ordering in years. I first tried ordering about a month ago but the shipping was ridiculous for a couple O-Rings. So I tried calling over 20 times over a course of 2 weeks and their mailbox was full so you can’t leave a message. Finally getting through and talking to someone on Wednesday, the day before Thanksgiving. He told me that I was right and the price was ridiculous so he was going to send me a quote and I still never received it. Over the weekend I received an email ad about their cyber weekend with free shipping. I went on to their website, ordered, put in the promo code. I check out and placed the order. Looking at the receipt, the promo code was on there but no free shipping. I right away emailed the company and told them to cancel the order if they can’t provide a reasonable shipping price. Once again never heard back from xtractor and they went ahead with the order charging me $45 in shipping for a couple oz. of o-rings that could of been Sent with Usps for under $4 in a priority envelope. I will try calling but am not expecting anyone to pick up.
Response from Xtractor DepotDec 11, 2019
Hello Brent, Thank you for bringing this to our attention after the order was placed. I apologize for the issues with the system. I'm glad everything was handling for you and corrected right away. We are continuously working out the glitches to ensure this doesn't happen again. Thank you
Elijah M.
Very dope customer service.
Response from Xtractor DepotNov 22, 2019
Thank you Elijah! We're here to help!
Madison
Wonderful service
Response from Xtractor DepotNov 19, 2019
Thank you Madison! If you need anything in the future, please let us know! We are here to assist you!
Peter C.
Great customer service, I couldn't ask for better.
Response from Xtractor DepotNov 19, 2019
Thank you Peter! We appreciate your support!
Michael A.
Excellent customer service !, very knowledgeable staff that are very enthusiastic to help u will all your questions, would recommend in a heartbeat .
Response from Xtractor DepotOct 19, 2019
Hey Michael! Thank you for your kind comments! We appreciate your feedback and taking the time to leave a review for us! We love what we do and are always here to help! Let us know how we can help you on your next visit!