Xtractor DepotReviews of xtractordepot.com

Its been 2 weeks and i have no tracking number and or obviously no bags.

Horrible customer service. I order a part for my short path and after 3 weeks I still haven't received it. Try to contact customer service on their 20k defective short path they sold to us, and their response is we're not in the service of losing money your warranty had pass we can't help you plus we no longer make parts for your machine. Across International sale the same thing much more professional and willing to stand behind their product.

Lack of communication. I had to reach out to the company to see why my product hadn't shipped. It was because they miscalculated the shipping and needed more money. they then waited 3 days after to actually ship. Customer service was rude and not helpful. I will NEVER use this site again.

FedEx messed my order up never got it then called you guys ordered more but you did not send it until the following week when I said I needed it shipped ASAP and they said they would send it out that day And I still never got my money back for the lost product so you have stolen $515.00

Absolute unprofessional and horrible experience ! Never make another purchase here! Shipping department did unacceptable job claiming my package to Canadian customs as over$200 Canadian when each parts purchased was $80 usd !!! Got another almost $100 Canadian ! Explained all this to company and nothing was done !!!! Garbage way to let customers paying to price for unprofessional business practices

Complete liars and ripoff artists

I need to return what I received and I can’t get anyone to respond to emails.

I just received a $530 bill from Xtractor Depot for repairing 2 broken necks on 2 condensers. This would have been half the cost at my other glass shop. Taking advantage of loyal customers is a good way to lose them.