Xtractor DepotReviews of xtractordepot.com

Response from Xtractor DepotDec 23, 2020

Hi Ryan, I am sorry for all the troubles you had on our website. We are actively working to resolve payment issues online. Our system is very strict in making sure the billing address is identical to the card information for fraud purposes. In the future, please don't hesitate to give us a call and we can process your card over the phone. Thanks again for your patience and cooperation as we work through these technical issues. Happy Holidays!

Response from Xtractor DepotMay 14, 2020

Hi Matthew, Thank you for leaving your feedback! We appreciate it! Unfortunately we cannot determine USPS or Fedex shipping rates. We are more than happy to look into alternative cheaper routes for you next time, please reach out and we can find another option for you that may take a few extra days. Thanks!

Response from Xtractor DepotApr 7, 2020

Hi Derek, Thank you for bringing this issue to light. I will have our shipping and IT check out these issues. We are always open to feedback to better improve and resolve these issues. Please give us a call or send us an email at anytime and we can further look into any issues you are facing. Thank you again!

Response from Xtractor DepotMar 26, 2020

Hi Kyle! Thank you for leaving us feedback and reaching out to us via email! Our shipping department took care of the replacement for you. Please let us know if you have any further questions or issues and we will be sure to resolve them asap. We hope you liked the terps! Thanks again for your support and feedback!

Response from Xtractor DepotDec 20, 2019

Hello Parker, Thank you for leaving us valuable feedback. I apologize for this issue. We are working on fixing our website to include hazmat shipping. Thank you again!

Response from Xtractor DepotOct 10, 2019

Hello Irving! I apologize for the misunderstanding! Please give us a call in the future and we can clarify any questions you may have. Let us know if we can help you with anything next time! Thanks again!!

Response from Xtractor DepotAug 22, 2019

Hi Emilee, Thank you for taking the time to leave us some feedback on your recent experience. This helps us improve! The way our Bitcoin is processed is outside of our processing system so we have to do a few extra steps to get it processed. We appreciate your cooperation to get it all taken care of. I checked into your order and transit time was 3 days. If you you happen to need any order expressed to you in the future, please reach out to us and let us know your time frame and we will be happy to accommodate shipping options to meet your needs. Thank you Emilee for being a valued customer.

Response from Xtractor DepotJun 11, 2019

Hi Tyson! I appreciate you taking the time to leave us some honest feedback on your recent experience. I apologize that we had some issues with our payment processor. Our system is very sensitive and the information must match exactly the billing and card information. Our security protection ensures we are protecting your card and information. We accept Paypal, wire transfers and bank deposits for future reference as well. Please reach out to us anytime for future orders and we will be sure to make it an easy transaction in the future. Thank you again for being a valued customer!